Description
& Summary:
As Support Technician, You will own the stability, availability, and performance of customer-facing .NET and Angular applications backed by relational databases.
You will triage and resolve production incidents, perform root cause analysis, implement fixes, optimize queries, and drive operational excellence through automation, observability, and strong cross-team collaboration
Responsibilities:
Handling initial user inquiries and troubleshooting issues.
Diagnosing and fixing problems within both the .NET backend (C#, ASP.NET, etc.) and the Angular frontend (TypeScript, JavaScript, HTML, CSS) Design and optimize relational database objects and queries using SQL Server.
Investigate and resolve database performance issues, blocking/deadlocks, and slow queries Create and optimize indexes, review execution plans, and tune queries and stored procedures Respond to and manage support tickets and customer queries in a timely and professional manner.
Resolving issues such as login problems, password resets, and simple data recovery.
Diagnose and troubleshoot technical issues related to the app platform, providing solutions and workarounds.
Identifying and escalating complex issues to higher-level support teams.
Document issues and resolutions, maintaining an accurate log of activities for reference.
Maintaining a knowledge base of common issues and solutions Assist in testing new features and updates to the platform to ensure quality and performance.
Contribute to the creation and updating of support documentation and FAQs. Monitor App performance and report any issues.
Mandatory skill sets:
Understanding of cloud services and platform-as-a-service (PaaS) offerings Microsoft certified SQL Developer / Programmer with a deep knowledge on SQL server script and query writing, Stored Procedure and SSRS Knowledge on .NET Core, Angular, C#, ASP.NET, MVC, API, and building scalable microservices-based applications.
Expertise in designing secure and high-performing solutions with cloud-native (Azure Dev Ops) approaches.
Responsible for assuring stability of backend systems (Application, Servers and network devices).
Strong analytical and query debugging skill.
Recommend changes those results in increased system productivity, stability, and/or cost savings.
To be updated on latest technology advances and make recommendations where appropriate.
Understanding of software development and app platform operations Familiarity with ticketing systems and support tools Preferred skill sets:
Curiosity : A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo.
Collaboration: A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect.
· Challenge: Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions.
Value Driven: Demonstrates a strong commitment to ethical principles and organizational values, ensuring that all actions and decisions align with the company's mission and integrity standards.
Friendly and approachable.
Patient and understanding.
Resilient and adaptable.
Willingness to learn and grow in the Support Team and keep abreast with industry trends.
Microsoft certification on .Net Years of experience required:
7+ Years of Exp
Education qualification:
Any Ug/Pg
Education
Degrees/Field of Study required: Bachelor Degree, Master DegreeDegrees/Field of Study preferred:
Certifications
Required Skills
Angular
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Architectural Engineering, Business Continuity, Cloud Architectures, Cloud Compliance, Cloud Infrastructure, Cloud Migration, Cloud Virtualization, Coaching and Feedback, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Creativity, Data Infrastructure, DevOps Practices, Disaster Recovery, Embracing Change, Emotional Regulation, Empathy, Google Cloud Platform, Hardware Troubleshooting {+ 36 more}
Desired Languages
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date