Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: IN Senior Associate_Workday Integrations & Administration Expert  _ IN_IT_ Services CO__IFS_PAN India.
India Jobs Expertini

Urgent! IN-Senior Associate_Workday Integrations & Administration Expert  _ IN_IT_ Services CO__IFS_PAN India Job Opening In Pune – Now Hiring PwC

IN Senior Associate_Workday Integrations & Administration Expert  _ IN_IT_ Services CO__IFS_PAN India



Job description

Description

& Summary:

As a member of the Level 3 Workday application support team, the primary focus of this role is on providing day-to-day system support through incident and service request management.

Responsibilities include reviewing and managing the support knowledge base and continuously refining support services to enhance operational excellence.

The role also involves coordinating daily support resources, collaborating with vendor support teams, and actively managing incidents and requests.

This includes distributing support-related tickets within the team and handling a significant volume of tickets personally, all while ensuring compliance with SLAs.

Responsibilities:

  • Provide comprehensive support for Workday application in technical area of custom integrations , web services, integration security and other related functions.

  • Address various ticket types, including Incidents, Service Requests, and Problems.

    This involves troubleshooting, root-cause analysis, solution planning, and collaborating with Product Teams on configuration issues as needed.

  • Perform impact analysis, recommend solution, implement changes for issues detected in Workday custom integrations 
  • Proficiency in configuring Workday modules such as HCM, Payroll, Financial mgmt, etc.

  • Ability to create and customize reports using Workday’s reporting tools and analytics features 
  • Knowledge of Workday security settings to manage user access and ensure data protection 
  • Skills in handling data uploads or mass updates and validations 
  • Continuous review and refinement of support processes.

    Recognizing patterns/ re-occurrence of incidents, and propose technical and process improvements to minimize volume/ magnitude of impact 
  • Collaborate effectively with Workday support specialists across modules or business areas as part of a larger team, and escalate issues to the appropriate group when work falls outside the scope of the Workday technical team’s area or application support.

  • Manage tickets escalated by Workday Service Managers, ensuring they are prioritized and addressed promptly.

  • Coordinate and oversee changes implemented by the support team to ensure alignment and compliance with organizational standards.

  • Conduct peer reviews of teammates' solutions and deliverables to ensure quality.

  • Oversee team operations in the US time zone, ensuring alignment with global support efforts.

  • Organize regular touchpoints and ticket review meetings to discuss progress and address challenges.

  • Ensure effective communication and coordination among team members, promoting a collaborative work environment.


     
  • Mandatory skill sets:

  • Workday Integration
  • Workday Administration
  • Minimum of 5 years of experience in supporting various types of Workday custom integrations.

  • Hands on experience and proficiency with integration tools and technologies, including:
  • Workday Core Connectors and PECI
  • Workday Document Transformation and EIBs 
  • Workday Reports and Calculated Fields
  • Workday Studio
  • XSLT
  • Workday Public Web Services
  • Workday Object Transport 
  • sFTP
  • Preferred skill sets:

  • Preferable knowledge of Workday Orchestrate and Workday Extend technologies 
  • Solid understanding of Workday functional configuration e.g. Core HR, Recruiting, Security etc.

  • Prior experience working with ServiceNow ticketing tool and SLA targets 
  • Experience with Change Management, Knowledge Management, Problem Management processes 
  • Comprehension of business operations within a large multinational environment, including time zone differences, cultural diversity, and collaboration with offshore colleagues.

  • Ability to work independently and collaboratively within a team environment 
  • Skilled in accurately estimating task durations, consistently meeting deadlines, and effectively prioritizing multiple requests 
  • Strong analytical skills and the ability to diagnose problems through to resolution.

  • Experience in coordinating people and team’s operations 
  • Excellent communication skills 
  • Fluent in spoken and written English.

  • Years of experience required:

    6+ yrs

    Education qualification:

    Bachelors

    Education

    Degrees/Field of Study required: Bachelor DegreeDegrees/Field of Study preferred:

    Certifications

    Required Skills

    Workday Integration

    Optional Skills

    Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}

    Desired Languages

    Travel Requirements

    Not Specified

    Available for Work Visa Sponsorship?

    No

    Government Clearance Required?

    No

    Job Posting End Date

    October 17, 2025


    Required Skill Profession

    Other General



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your IN Senior Potential: Insight & Career Growth Guide