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Information Technology Service Delivery Manager Job Opening In Chennai – Now Hiring TECEZE


Job description

IT Service Delivery Manager

Job location: Chennai/Bangalore/Pune

Experience: 8 to 15 years

Position Overview

We are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions .

The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing end-to-end service operations, driving continuous improvement, and aligning IT delivery with business objectives.

This role demands a balance of technical expertise, service management acumen, leadership skills, and stakeholder engagement.

Key Responsibilities

Service Delivery Management

  • Oversee the delivery of end-to-end IT services across Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity domains.

  • Ensure services are delivered in alignment with contractual obligations, SLAs, and KPIs.
  • Manage service performance, ensuring minimal downtime and maximum service efficiency.

  • Establish and maintain service governance frameworks for effective monitoring and reporting.

Cloud Services

  • Lead delivery of public, private, and hybrid cloud solutions (e.g., Azure, AWS, GCP).

  • Oversee cloud migration, adoption strategies, and ongoing cloud service management.

  • Ensure cost optimisation, scalability, and compliance in cloud operations.

IT Infrastructure & Network Transformation

  • Manage data centre operations, server infrastructure, storage systems , and enterprise network architecture.

  • Lead network transformation projects (e.g., SD-WAN, network segmentation, modernization initiatives).

  • Collaborate with engineering teams to ensure secure, resilient, and scalable network infrastructure.

Digital Workplace Services

  • Oversee the delivery of end-user computing solutions, collaboration platforms, M365/Google Workspace, remote work enablement, and device lifecycle management .

  • Drive initiatives to enhance the employee digital experience, productivity, and operational efficiency.

Cybersecurity Services

  • Ensure delivery of robust cybersecurity solutions including endpoint protection, identity and access management, vulnerability management, SOC operations, and compliance audits.

  • Collaborate with security teams to meet regulatory requirements and mitigate risks.

  • Oversee incident response and disaster recovery plans.

Stakeholder & Client Engagement

  • Act as the primary escalation point for service-related issues.

  • Build and maintain strong relationships with clients, vendors, and internal teams.

  • Provide regular performance reviews, reports, and service improvement plans.

Continuous Improvement & Governance

  • Identify service gaps and implement improvement initiatives to enhance delivery quality.

  • Ensure compliance with ITIL and industry best practices.

  • Develop training plans to upskill service delivery teams.

Qualifications & Experience

Essential:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.

  • 7+ years of experience in IT service delivery, with at least 5 years in a managerial role .

  • Proven experience in delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity projects.

  • Strong knowledge of ITIL frameworks and service management best practices.

  • Hands-on experience with Azure, AWS, GCP, M365, VMware, and enterprise networking .

Preferred:

  • ITIL v4 certification or equivalent.

  • PMP, PRINCE2, or Agile project management certification.

  • Security certifications (CISSP, CISM, ISO 27001 Lead Implementer, etc.).

  • Experience working in global or multi-site environments .

Skills & Competencies

  • Strong leadership and people management skills.

  • Excellent communication, negotiation, and stakeholder management abilities.

  • Strategic thinking with the ability to balance operational priorities.

  • Strong problem-solving and decision-making skills under pressure.

  • Financial and budget management skills for IT service delivery.

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Information Technology Potential: Insight & Career Growth Guide


Real-time Information Technology Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Information Technology in Chennai, India, highlighting market share and opportunities for professionals in Information Technology roles.

16075 Jobs in India
16075
547 Jobs in Chennai
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Are You Looking for Information Technology Service Delivery Manager Job?

Great news! is currently hiring and seeking a Information Technology Service Delivery Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TECEZE adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Information Technology Service Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Chennai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Information Technology Service Delivery Manager?

Key qualifications for Information Technology Service Delivery Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Information Technology Service Delivery Manager?

To improve your chances of getting hired for Information Technology Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Information Technology Service Delivery Manager Job Success

TECEZE interview tips for Information Technology Service Delivery Manager

Here are some tips to help you prepare for and ace your Information Technology Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the TECEZE's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Information Technology Service Delivery Manager interview at TECEZE, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TECEZE's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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