Infrastructure and Reliability Program Manager

Job description

About o9 Solutions:

o9 Solutions is a leading enterprise AI software platform provider transforming planning and decision-making capabilities for the world’s most forward-thinking companies.

Our platform enables organizations to optimize operations, drive efficiency, and innovate faster.

Role: Technical Manager - DevOps, R&D

Location: Bangalore, Hybrid

Work hours: Regular (Mon - Fri)

About the Role:

We are seeking an experienced Manager to lead complex, cross-functional initiatives across our DevOps in collaboration with platform engineering.

This role will be instrumental in aligning operational priorities with engineering and business goals, driving initiatives related to infrastructure scalability, system reliability, incident response, automation, and cloud operations.

You will be responsible for managing program delivery, establishing repeatable processes, and ensuring high visibility and accountability for all infrastructure and reliability programs.

What you will do in this role:

• Lead and oversee end-to-end program delivery across multiple complex initiatives within Devops in collaboration with platform engineering.
• Drive planning, execution, and delivery of strategic programs supporting DevOps and platform functions, including reliability, observability & automation.
• Managed and guided an automation team of over 9 professionals in DevOps practices.
• Act as a strategic partner to engineering and product leadership to define program goals, scope, timelines, and success metrics.
• Coordinate efforts across engineering, product, security, compliance, and operations teams.
• Track and manage program risks, issues, and dependencies;
  ensure timely mitigation and escalation where necessary.
• Ensure alignment of engineering execution with product roadmaps and business priorities.
• Translate technical complexities and constraints into actionable program plans and communicate them effectively to stakeholders.
• Drive transparency through clear reporting, dashboards, and regular program reviews.
• Foster a culture of continuous improvement, agility, and cross-team collaboration.
• Establish and evolve program management best practices, tools, templates, and processes to support efficient delivery and communication.
• Manage programs involving CI/CD infrastructure, platform migrations, infrastructure-as-code, monitoring/logging platforms, and disaster recovery.
• Develop and manage roadmaps for technical operations initiatives with clear milestones and KPIs.
• Champion DevOps/SRE best practices and help drive cultural change around service ownership, operational excellence, and continuous improvement.

What you’ll have...

Qualifications

Must Have:

• Bachelor's or Master's degree in Computer Science, Engineering, or related technical field.
• 7+ years of program or project management experience, with 5+ years managing infrastructure, SRE, or DevOps-related programs.
• Strong understanding of SRE principles (SLIs, SLOs, error budgets) and DevOps practices (CI/CD, automation, infrastructure as code).
• Experience with cloud platforms (AWS, GCP, or Azure), Kubernetes, Terraform, monitoring/observability tools (Prometheus, Grafana, ELK, Datadog, etc.).
• Strong experience with Agile/Scrum or hybrid delivery methodologies.
• Proven ability to lead complex programs with multiple cross-functional stakeholders.
• Familiarity with incident management, operational playbooks, runbooks, and on-call practices.

Nice to Have:

• Hands-on engineering or DevOps/SRE experience earlier in career.
• Certification(s): PMP, AWS/GCP certifications, or SRE-focused training.
• Experience working in high-availability, high-scale production environments (e.G., SaaS, FinTech, or eCommerce).

Key Competencies:

• Strategic mindset with deep operational awareness.
• Excellent communication and stakeholder management skills.
• Ability to simplify complex technical concepts for executive reporting.
• Strong leadership, people development, and cross-functional influencing skills.
• Bias for action and a relentless focus on continuous improvement.

What we’ll do for you:

• Flat organization: With a very strong entrepreneurial culture (and no corporate politics).
• Great people and unlimited fun at work.
• Possibility to really make a difference in a scale-up environment.
• Support network: Work with a team you can learn from every day.
• Diversity: We pride ourselves on our international working environment.
• Work-Life Balance: https://youtu.Be/IHSZeUPATBA?feature=shared
• Feel part of A team: https://youtu.Be/QbjtgaCyhes?feature=shared

How the process works...

• Respond with your interest to us.
• We’ll contact you either via video call or phone call - whatever you prefer, with the further schedule status.
• During the interview phase, you will meet with the technical panel for 60 minutes.
  
  We will contact you after the interview to let you know if we’d like to progress your application.
• There will be a round of Intro call, a technical discussion followed by a techno - Managerial and Managerial round.
• We will let you know if you’re the successful candidate.

Good luck!

More about us…

With the latest increase in our valuation from $2.7B to $3.7B despite challenging global macroeconomic conditions, o9 Solutions is one of the fastest-growing technology companies in the world today.

Our mission is to digitally transform planning and decision-making for the enterprise and the planet.

Our culture is high-energy and drives us to aim 10x in everything we do.

Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, Walmart, ABInBev, Starbucks and many others.

Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Madrid, Sao Paolo, Bengaluru, Tokyo, Seoul, Milan, Stockholm, Sydney, Shanghai, Singapore and Munich.

o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law

Required Skill Profession

Operations Specialties Managers