Infrastructure Support Engineer

Job description

Job Req ID

Home Affairs - 

Location

ACT; NSW; NT; QLD; SA; TAS; VIC; WA 

 Employment Type

Ongoing (Permanent), Full-time 

Classification

APS Level 5 - $84,228.00 and $91,809.00 plus 15.4% super (part time pro-rata)

Contact Officer

Ankit Upadhyay at   

Office Arrangements

Onsite; Hybrid  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
 

Applications close on 31/10/2025 at 11:59pm AEDT (midnight) - Late applications will not be accepted.

About our opportunity

This process is being used to fill 2 immediate position/s.

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
 

About our team

Chief Operating Officer Group | Enterprise Technology Services | Technology Operations & Support | Infrastructure Solutions

Infrastructure Solutions Section provides technical support and guidance on fundamental hardware, software and networking components for all projects and new technical solutions that require on-perm Technology Operations & Support Branch (TOSB) infrastructure.

Our team collaborates with Architecture, Cyber and requesting business specialists to help determine solution to their unique business requirements.

We support the wider Branch by providing guidance on technical governance and assurance, strategic technical services and solution design.

We also undertake internal and external stakeholder and vendor partnership and engagement.

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

Our ideal candidate

• Knowledge and experience using Microsoft suite.
  
  
• Has knowledge or understanding of VMWare or Linux or WINDOWS/UNIX Servers or Network and Gateway or HyperConverged Infrastructure Environments or Active Directory
• In possession or close to completing tertiary qualification in an IT field.
  
  
• Is able  to plan work, and allocate time, according to known and emerging priorities, whilst adapting a flexible approach to changing business priorities and escalating issues as required.
  
  
• Demonstrates commitment and drive to achieve the objectives of the work area, remaining resilient in a complex environment.
  
  

Duties and responsibilities

• Conduct initial assessments of incoming requests.
  
  
• Triage incoming work and correspondence to appropriate team members.
  
  
• Provide input into infrastructure strategy and capital planning project processes.
  
  
• Identify and escalate Infrastructure operational problems and contribute to their resolution.
  
  
• Contribute to the creation and upkeep of quality assurance and governance documentation including records management.
  
  

Additional information

• Presents information in a clear, timely and effective manner through oral and written communication.
  
  
• Has experience undertaking complex research and data analysis and is able to translate and present technical and complex information appropriately with assistance and support from senior staff.
  
  
• Approaches problem solving by simultaneously creating and evaluating options.
  
  
• Role requires contribution to creation and upkeep of internal guides and processes.
  
  

How to apply

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 31/10/2025 at 11:59pm (midnight) AEDT  – Late applications will not be accepted.

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:

• How your skills, knowledge, and experience will be relevant to this role
• Why you are interested in the role and what you can offer us
• Any specific examples or achievements that demonstrate your ability to perform the role

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – in the document footer.

​​​​​​​Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to.

It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

Eligibility

To be eligible for the position you must be an Australian Citizen.

​The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
 

• ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
  
  
• Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
  
  

 
In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.

 

​

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy.

Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.

For more information visit:

Technical assistance

Internal applicants with technical enquiries can log a ticket through the Support Connect portal, send an email or call us

• Lodge an enquiry through the HR Help portal
• Email:
• Phone: (within Australia) or +61 (outside of Australia)

Please include any applicable screen captures, a response will be provided during business hours.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

The Department may provide relocation assistance to eligible APS employees required to relocate.

The level of assistance will vary depending on the reason for relocating and your personal circumstances.

For further information please enquire with the contact officer listed in the advertisement.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at

Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required.

If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.

Required Skill Profession

Other General