Input Zero Technologies - Business Process Consultant - ServiceNow Platform

<p><p><b>Job Description :</b> ServiceNow Business Process Consultant.<br/><br/><b>Location :</b> Bangalore, Pune and Noida.<br/><br/><b>Experience :</b> 5-10 years.<br/><br/><b>Employment Type :</b> Full-time.<br/><br/><b>About the Role :</b><br/><br/> We are seeking a highly motivated ServiceNow Business Process Consultant to join our team.<br/><br/> The ideal candidate will bridge the gap between business needs and technology, ensuring seamless adoption of ServiceNow solutions.<br/><br/> You will work closely with clients and stakeholders to analyze requirements, design process improvements, and implement scalable ServiceNow workflows that drive efficiency and business value.<br/><br/><b>Key Responsibilities :</b><br/><br/> - Engage with business stakeholders to gather, analyze, and document requirements for ServiceNow implementations.<br/><br/> - Translate business processes into ServiceNow workflows and functional solutions.<br/><br/> - Lead workshops, process mapping, and gap analysis sessions to align platform capabilities with business goals.<br/><br/> - Provide expertise in ITSM, ITOM, HRSD, CSM, or other ServiceNow modules based on project requirements.<br/><br/> - Partner with technical teams to ensure solution designs meet business needs.<br/><br/> - Define KPIs, reporting structures, and dashboards to measure process efficiency and outcomes.<br/><br/> - Act as a trusted advisor to clients on ServiceNow best practices and roadmap strategies.<br/><br/> - Support change management, user training, and adoption initiatives.<br/><br/><b>Required Skills & Qualifications :</b><br/><br/> - 5-10 years of experience in business process consulting, with at least 3 years in ServiceNow.<br/><br/> - Strong understanding of ITIL framework and process design.<br/><br/> - Experience with ServiceNow modules such as ITSM, ITOM, HRSD, or CSM.<br/><br/> - Proven ability to facilitate workshops and engage with C-level stakeholders.<br/><br/> - Excellent skills in documentation, business analysis, and requirement gathering.<br/><br/> - Strong communication, presentation, and stakeholder management skills.<br/><br/> - ServiceNow certification(s) such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or ServiceNow Business Process Consultant Certification is a plus.<br/><br/><b>Good to Have :</b><br/><br/> - Experience in Agile/Scrum methodologies.<br/><br/> - Knowledge of integration strategies and third-party tools.<br/><br/> - Familiarity with automation, AI/ML, and digital transformation initiatives.</p><br/></p> (ref:hirist.tech)