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Urgent! International Technical support Engineer / Network Support Engineer Job Opening In Chennai – Now Hiring Confidential

International Technical support Engineer / Network Support Engineer



Job description

  • Looking for candidates with excellent communication skill for technical support
  • Candidate should be flexible to work in US Shift (Rotational night shifts).
  • Candidate should be excellent in English communication.
  • Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office .
  • Any experience who are willing to work with technical process can also apply.
  • Candidates with International Technical Voice experience is preferred.
  • Networking Experience with International Voice is preferred.

Essential Functions:

  • Handle incoming calling process/complete tasks identified in cases received through CRM portal and assigned queues
  • Triage incoming cases received by CRM.

    Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
  • Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
  • Adhere to established SLAs, and productivity/performance goals
  • 1-6 years of experience in international technical support or network support role.
  • Strong knowledge of Networking concepts including OSI model, IP addressing, subnetting, DHCP configuration etc.

    .
  • Proficiency in configuring LANs using various protocols such as Ethernet/WLAN/VLAN/Routing/Switching/Firewall setup/Troubleshooting.


Skills Required
International Voice Process, Technical Support, Networking Concepts


Required Skill Profession

Computer Occupations



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