Urgent! Intertec Systems - Service Delivery Manager - Managed Services Job Opening In India, India – Now Hiring Intertec Systems
<p>Key Responsibilities:<br/><br/> Service Delivery Management:<br/><br/>- Own end-to-end service delivery for assigned accounts, ensuring adherence to SLAs, KPIs, and quality standards.<br/><br/>- Lead incident, problem, and change management processes, ensuring service stability and customer satisfaction.<br/><br/>- Conduct regular service reviews, prepare performance reports, and handle customer escalations with a solution-oriented approach.<br/><br/> Team & People Management:<br/><br/>- Manage and mentor a cross-functional team of 50-80+ engineers and team leads across service desk, infrastructure, end-user support, network, Automation, AI and cloud.<br/><br/>- Drive team performance through clear objectives, regular feedback, and career development plans.<br/><br/>- Foster a high-performance culture with a focus on accountability, ownership, and continuous improvement.<br/><br/>- Manage team rosters, shift rotations, and ensure 24x7 support coverage as needed.<br/><br/>- Conduct regular team meetings, performance appraisals, and coaching sessions to build a motivated and customer-focused team.<br/><br/> Governance & Continuous Improvement:<br/><br/>- Implement best practices aligned with ITIL standards to improve service maturity.<br/><br/>- Identify process gaps and drive automation and efficiency initiatives.<br/><br/>- Collaborate with internal stakeholders (Projects, Presales, HR, Finance) for resource planning, transitions, and service expansions.<br/><br/> Client Engagement & Reporting:<br/><br/>- Serve as the primary delivery interface for customers.<br/><br/>- Maintain strong relationships with key stakeholders and drive proactive communication and transparency.<br/><br/>- Present monthly and quarterly service performance metrics and action plans.<br/><br/> Key Skills and Experience:.<br/><br/>- 15+ years of experience in IT service delivery, with at least 4+ years in a leadership role managing large technical teams.<br/><br/>- Strong background in team leadership, conflict resolution, and performance management.<br/><br/>- Proven experience managing enterprise clients in a Managed Services or IT Outsourcing environment.<br/><br/>- Expertise in ITIL processes (certification preferred), with a strong understanding of SLA-driven delivery.<br/><br/>- Experience in leading offshore delivery teams and multi-location support models.<br/><br/>- Excellent communication, stakeholder management, and analytical skills.<br/><br/> Qualifications:.<br/><br/>- Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).<br/><br/>- ITIL v3/v4 Foundation is required (Intermediate/Expert or PMP is a plus).<br/></p> (ref:iimjobs.com)
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Unlock Your Intertec Systems Potential: Insight & Career Growth Guide
Real-time Intertec Systems Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Intertec Systems in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 17101 jobs in India and 2125 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Intertec Systems roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Intertec Systems is currently hiring and seeking a Intertec Systems Service Delivery Manager Managed Services to join their team. Feel free to download the job details.
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The fundamental ethical values are:The average salary range for a Intertec Systems Service Delivery Manager Managed Services Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Intertec Systems Service Delivery Manager Managed Services typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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