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Intertec Systems - Technical Support Engineer - IT Operations Job Opening In Indore – Now Hiring Intertec Systems


Job description

<p><p><b>Responsibilities (includes All Tasks) :</b><br/><br/>- Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool<br/><br/>- Provide timely response to all incidents, Requests, outages and performance alerts.<br/><br/>- Categorize issues for escalation to appropriate technical teams<br/><br/>- Understanding and report preparation based on the customer requirement.<br/><br/>- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact<br/><br/>- Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages<br/><br/>- Monitoring Windows server backup and inform in case of any failures.<br/><br/>- OS and Patch Management knowledge & understanding<br/><br/>- Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications<br/><br/>- Document all actions in accordance with standard company policies and procedures<br/><br/>- Notify customer and third-party service providers of issues, outages and remediation status<br/><br/>- Work with internal and external technical and service teams to create and/or update knowledge base articles<br/><br/>- Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)<br/><br/>- Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements.<br/><br/>- Comfortable working day/night shifts<br/><br/><b>Technical Skills Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)<br/><br/>- Knowledge of monitoring VMWare clusters in high-availability environments<br/><br/>- Broad experience using a variety of monitoring and ticket management tools<br/><br/>- Experience providing remote support using virtual desktop tools<br/><br/>- A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment.<br/><br/>- Previous NOC experience is strongly preferred.<br/><br/>- Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.<br/><br/>- Knowledge of Microsoft server OS and Network Devices<br/><br/>- Excellent written, verbal and interpersonal skills<br/><br/><b>Soft Strong customer communication skills (Written and verbal), with the ability to communicate clearly with customers<br/><br/><b>Desired Skills and Experience</b><br/><br/>ITSM, Cisco Certified, VMWare ESXi, Remote Troubleshooting, Network Monitoring, Microsoft server, Solarwinds, Patch Management</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Intertec Systems Potential: Insight & Career Growth Guide


Real-time Intertec Systems Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Intertec Systems in Indore, India, highlighting market share and opportunities for professionals in Intertec Systems roles.

17101 Jobs in India
17101
67 Jobs in Indore
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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Intertec Systems adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Intertec Systems Technical Support Engineer IT Operations Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Indore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Intertec Systems Technical Support Engineer IT Operations typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Intertec Systems interview tips for Intertec Systems   Technical Support Engineer   IT Operations

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Before the Interview:

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Other Openings

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Final Thought:

To prepare for your Intertec Systems Technical Support Engineer IT Operations interview at Intertec Systems, research the company, understand the job requirements, and practice common interview questions.

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