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IS Service Manager Job Opening In Bengaluru – Now Hiring Quantabase Technologies


Job description

Key Responsibilities

  • Lead and manage the LRI team across North, East, and West locations, ensuring consistent service delivery.
  • Oversee day-to-day IS service operations to maintain business continuity.
  • Drive ITIL processes including Incident, Problem, Change, and Service Request Management.
  • Monitor and ensure IS service delivery meets agreed SLAs and KPIs.
  • Manage IS Service Desk operations, ensuring effective and timely end-user support.
  • Act as the primary escalation point for IS service-related issues.
  • Manage vendor relationships and performance, ensuring compliance with infrastructure and service agreements.
  • Develop and maintain the IS Service Catalog in alignment with organizational policies.
  • Implement and track continuous service improvement initiatives.
  • Monitor, analyze, and report IS service performance metrics to key stakeholders.
  • Ensure compliance with IT security, governance, and data protection standards.
  • Collaborate with project teams for the smooth transition of new services into operations.


Requirements

Goals & Deliverables

  • Achieve and maintain SLA/KPI compliance across all service areas.
  • Improve end-user satisfaction through effective IS service delivery.
  • Strengthen vendor performance and cost optimization.
  • Continuously enhance IS operations through proactive improvements.
  • Ensure business continuity with robust service support.


Qualifications & Experience

  • Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
  • 8–12 years of IT experience, including 3–5 years in IS Service Management.
  • Strong knowledge of the ITIL framework (ITIL certification preferred).
  • Hands-on experience in IT operations, service desk management, and vendor relationship management.
  • Familiarity with enterprise IT infrastructure, networking, cloud services, and IT security practices.
  • Proven track record in driving service improvements and delivering measurable results.


Skills & Competencies

  • Strong leadership and team management capabilities.
  • Excellent communication and stakeholder engagement skills.
  • Analytical, detail-oriented, and problem-solving mindset.
  • Ability to prioritize and manage multiple tasks under pressure.
  • Expertise in vendor negotiation and contract management.


Work Mode: Hybrid – Occasional remote, primarily based in Faridabad with project execution at Peenya, Bengaluru.



Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your IS Service Potential: Insight & Career Growth Guide


Real-time IS Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IS Service in Bengaluru, India, highlighting market share and opportunities for professionals in IS Service roles.

30025 Jobs in India
30025
2442 Jobs in Bengaluru
2442
Download Is Service Jobs Trends in Bengaluru and India

Are You Looking for IS Service Manager Job?

Great news! is currently hiring and seeking a IS Service Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Quantabase Technologies adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for IS Service Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IS Service Manager?

Key qualifications for IS Service Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IS Service Manager Job Success

Quantabase Technologies interview tips for IS Service Manager

Here are some tips to help you prepare for and ace your IS Service Manager job interview:

Before the Interview:

Research: Learn about the Quantabase Technologies's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IS Service Manager interview at Quantabase Technologies, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Quantabase Technologies's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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