IT Business Analyst - End User Application & Authentication

<p><p><b>Description :</b><br/><br/>Tech Engineer IT Business Analyst End User Application & 8 Years.<br/><br/><b>Location:</b> Pune.<br/><br/><b>Key Responsibilities :</b></p><p><p><b><br/></b></p>- Act as a bridge between business stakeholders and IT to gather, analyze, and document requirements related to end-user applications and authentication solutions.<br/><br/></p><p>- Manage authentication tools and technologies such as Active Directory, Azure AD, SSO, MFA, and IAM platforms.<br/><br/></p><p>- Analyze existing processes and recommend solutions to improve authentication and application access efficiency.<br/><br/></p><p>- Lead the planning and implementation of application updates and patches.<br/><br/></p><p>- Collaborate with cybersecurity teams to ensure compliance with authentication and identity access management policies.<br/><br/></p><p>- Provide L2/L3 support for authentication issues and application access problems.<br/><br/></p><p>- Conduct UAT (User Acceptance Testing) and coordinate with QA teams to validate functionality before deployment.<br/><br/></p><p>- Maintain documentation, process flows, and training materials for end-user application use and access.<br/><br/></p><p>- Participate in ITIL-based service delivery and incident/change/problem management processes.<br/><br/><b>Technical Skills Required :</b></p><p><p><b><br/></b></p>- Strong understanding of Identity and Access Management (IAM) concepts.<br/><br/></p><p>- Experience with Active Directory, LDAP, Azure AD, SSO, and MFA solutions (e.g., Okta, Ping Identity, Duo).<br/><br/></p><p>- Proficient in troubleshooting authentication and authorization issues.<br/><br/></p><p>- Familiarity with enterprise applications like Office 365, ServiceNow, SAP, etc.<br/><br/></p><p>- Hands-on experience with tools like JIRA, Confluence, and ServiceNow for documentation and ticket tracking.<br/><br/></p><p>- Working knowledge of security protocols (SAML, OAuth, OpenID Connect).<br/><br/></p><p>- Basic understanding of scripting (PowerShell, Python) is a plus.</p><br/></p> (ref:hirist.tech)