Urgent! IT Helpdesk Support Engineer - IT Operations Job Opening In Mumbai – Now Hiring Confidential
<p><p><b>Skill, Knowledge & Trainings :</b></p><p><p><b><br/></b></p>- Basic troubleshooting skills in Windows server and Client operating systems.<br/><br/></p><p>- Ability to understand precise problem definition over phone and providing requisite technical support.<br/><br/></p><p>- Should have expertise to provide first level support for LAN & WAN networks<br/><br/></p><p>- Should have hands on experience on IBM WebSphere MQ Series (MQ Server & Client)<br/><br/></p><p>- Should have hands on experience on SWIFT, SFMS, NGRTGS, E-KUBER applications<br/><br/><b>Functional Competencies:</b><br/><br/></p><p>- Prompt action on reported issues<br/><br/></p><p>- Problem Analysis skills<br/><br/></p><p>- Effective Co-ordination with support teams/vendors<br/><br/></p><p>- Effective planning for scheduled activities like BCP, Application Upgrade/Migration etc.<br/><br/></p><p>- Proficiency in Email and Telephonic communication<br/><br/></p><p>- Application Testing Skills<br/><br/><b>Area of Operations Key Responsibility</b><br/><br/></p><p>- Technical support to Member Banks over telephone/Email<br/><br/></p><p>- Providing technical support to Members of trading and settlement applications.<br/><br/></p><p>- The technical support on daily basis includes new application installation, application upgrade, certificate update, member end BCP Drill, troubleshooting etc.<br/><br/></p><p>- The support to be provided through channels such as telephone, email, remote connection etc.<br/><br/></p><p>- Providing first level of support for any Network connectivity related issues for applications.<br/><br/></p><p>- Performing IT related testing of new Trading application releases in Test Environment before releasing it to Members<br/><br/></p><p>- Support to members for New Application Launch /Revamp of Applications / New Releases/Upgrade Login testing<br/><br/></p><p>- Coordination with internal teams, SPOCs, vendors etc for problem resolution and escalation of unresolved Member Calls to higher level.<br/><br/></p><p>- Visiting Member locations for IT health checkupapplication related problems/troubleshooting on need basis.<br/><br/></p><p>- Visiting premises of the new member applicants to ensure adequacy of IT System and prerequisites for Go-Live of the application.<br/><br/></p><p>- Support to be provided to all members when performs its BCP Drill.
Also support to be provided from alternate locations<br/><br/></p><p>- As part of member contingency support, setting up of Application Terminals at premises incase member is coming to premises for operations due to some issue at their end.<br/><br/><b>Administration of Third Party Applications :</b></p><p><p><b><br/></b></p>- Maintenance and Administration of Third Party Applications viz SWIFT, SFMS, NGRTGS, eKUBER etc.<br/><br/></p><p>- The technical support includes new application installation/patch upgrade, certificate update, troubleshooting, support to internal Department users using these applications, UAT Testing etc.<br/><br/>- Co-ordination with respective application vendors /raising support tickets for issues faced in the application<br/></p><br/></p> (ref:hirist.tech)
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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide
Real-time IT Helpdesk Jobs Trends in Mumbai, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Helpdesk in Mumbai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 33290 jobs in India and 1340 jobs in Mumbai. This comprehensive analysis highlights market share and opportunities for professionals in IT Helpdesk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Confidential is currently hiring and seeking a IT Helpdesk Support Engineer IT Operations to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Helpdesk Support Engineer IT Operations Jobs India varies, but the pay scale is rated "Standard" in Mumbai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Helpdesk Support Engineer IT Operations typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Helpdesk Support Engineer IT Operations interview at Confidential, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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