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IT Helpdesk Support Engineer - IT Operations Job Opening In Mumbai – Now Hiring Confidential


Job description

<p><p><b>Skill, Knowledge & Trainings :</b></p><p><p><b><br/></b></p>- Basic troubleshooting skills in Windows server and Client operating systems.<br/><br/></p><p>- Ability to understand precise problem definition over phone and providing requisite technical support.<br/><br/></p><p>- Should have expertise to provide first level support for LAN & WAN networks<br/><br/></p><p>- Should have hands on experience on IBM WebSphere MQ Series (MQ Server & Client)<br/><br/></p><p>- Should have hands on experience on SWIFT, SFMS, NGRTGS, E-KUBER applications<br/><br/><b>Functional Competencies:</b><br/><br/></p><p>- Prompt action on reported issues<br/><br/></p><p>- Problem Analysis skills<br/><br/></p><p>- Effective Co-ordination with support teams/vendors<br/><br/></p><p>- Effective planning for scheduled activities like BCP, Application Upgrade/Migration etc.<br/><br/></p><p>- Proficiency in Email and Telephonic communication<br/><br/></p><p>- Application Testing Skills<br/><br/><b>Area of Operations Key Responsibility</b><br/><br/></p><p>- Technical support to Member Banks over telephone/Email<br/><br/></p><p>- Providing technical support to Members of trading and settlement applications.<br/><br/></p><p>- The technical support on daily basis includes new application installation, application upgrade, certificate update, member end BCP Drill, troubleshooting etc.<br/><br/></p><p>- The support to be provided through channels such as telephone, email, remote connection etc.<br/><br/></p><p>- Providing first level of support for any Network connectivity related issues for applications.<br/><br/></p><p>- Performing IT related testing of new Trading application releases in Test Environment before releasing it to Members<br/><br/></p><p>- Support to members for New Application Launch /Revamp of Applications / New Releases/Upgrade Login testing<br/><br/></p><p>- Coordination with internal teams, SPOCs, vendors etc for problem resolution and escalation of unresolved Member Calls to higher level.<br/><br/></p><p>- Visiting Member locations for IT health checkupapplication related problems/troubleshooting on need basis.<br/><br/></p><p>- Visiting premises of the new member applicants to ensure adequacy of IT System and prerequisites for Go-Live of the application.<br/><br/></p><p>- Support to be provided to all members when performs its BCP Drill.

Also support to be provided from alternate locations<br/><br/></p><p>- As part of member contingency support, setting up of Application Terminals at premises incase member is coming to premises for operations due to some issue at their end.<br/><br/><b>Administration of Third Party Applications :</b></p><p><p><b><br/></b></p>- Maintenance and Administration of Third Party Applications viz SWIFT, SFMS, NGRTGS, eKUBER etc.<br/><br/></p><p>- The technical support includes new application installation/patch upgrade, certificate update, troubleshooting, support to internal Department users using these applications, UAT Testing etc.<br/><br/>- Co-ordination with respective application vendors /raising support tickets for issues faced in the application<br/></p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


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Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Helpdesk in Mumbai, India, highlighting market share and opportunities for professionals in IT Helpdesk roles.

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Are You Looking for IT Helpdesk Support Engineer IT Operations Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

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6. Respect for human rights

7. Obeying India laws and regulations

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Confidential interview tips for IT Helpdesk Support Engineer   IT Operations

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