<p><b>IT Manager (Zoho Ecosystem & Software Development Focus)</b><p><br/><b>Department :</b> IT & Systems<br/><br/><b>Location :</b> Nariman Point<br/><br/><b>Reports To :</b> Director / HOD<br/><br/><b>Role Overview :</b><br/><br/>We are looking for an IT Manager with a primary focus on Software Development and the Zoho Ecosystem (80% KRA), while also ensuring IT infrastructure, assets, and networking operations (20% KRA) are efficiently managed.
The role requires a strong technical background in Zoho applications, custom development, and automation, coupled with the ability to maintain a secure and reliable IT environment.<br/><br/><b>Key Responsibilities Development & Zoho Ecosystem (80% KRA) :</b></p><p><br/>- Oversee end-to-end software/application development projects using Zoho Creator and other development tools.</p><br/>- Customize, automate, and integrate Zoho CRM, Zoho Books, Zoho Flow, and other Zoho apps with business processes.<br/><br/>- Define and implement SDLC best practices, ensuring structured design, development, and deployment.<br/><br/>- Manage a team of developers or external vendors to deliver scalable and secure solutions.<br/><br/>- Ensure proper code documentation, version control, and repository management (e.g., Git).<br/><br/>- Perform testing, debugging, and quality assurance before deployment.<br/><br/>- Collaborate with business teams to gather requirements, design workflows, and implement process automation.<br/><br/>- Maintain and enhance API integrations between Zoho apps and third-party platforms.<br/><br/>- Ensure data security, compliance, and role-based access across Zoho systems.<br/><br/>- Continuously explore and implement new Zoho features to improve operational efficiency.<br/><br/>- Conduct end-user training and adoption programs for new Zoho solutions.<br/><br/>- Monitor and optimize application performance, scalability, and user experience.<br/><b><br/></b></p><p><b>IT Infrastructure, Assets & Networking (20% KRA) :</b><br/><br/>- Manage company IT assets (laptops, desktops, servers, mobiles, peripherals, etc.).<br/><br/>- Maintain and regularly update the IT asset inventory.<br/><br/>- Oversee secure company networks (LAN, WAN, Wi-Fi, VPN) and monitor bandwidth usage.<br/><br/>- Ensure data backup, disaster recovery, and business continuity are in place.<br/><br/>- Implement and enforce cybersecurity protocols (firewalls, antivirus, access control).<br/><br/>- Manage IT vendors, warranties, and licensing renewals.<br/><br/>- Provide IT helpdesk and user support for hardware/software issues.<br/><br/>- Document IT infrastructure, processes, and SOPs for future reference.<br/><br/><b>Key Skills & Competencies :</b><br/><br/></p><p>- Strong expertise in Zoho applications (Creator, CRM, Books, Flow, etc.).<br/><br/>- Proven track record in software/application development and automation.<br/><br/>- Knowledge of Deluge scripting, API integration, and custom functions.<br/><br/>- Experience in managing SDLC and software teams.Solid understanding of IT infrastructure, networking, and cybersecurity basics.Strong problem-solving, leadership, and cross-functional collaboration skills.<br/><br/><b>Qualifications :</b><br/><br/></p><p>- Bachelors/Masters in Computer Science, IT, or related field.<br/><br/>- 5- 8 years of IT experience with at least 3+ years in Zoho development & administration.<br/><br/>- Hands-on experience in custom app development, workflow automation, and integrations.<br/><br/>- Certifications : Zoho Creator Certified Developer (preferred)</p></p> (ref:hirist.tech)