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IT Service Management Representative Job Opening In Jaipur – Now Hiring Confidential


Job description

Job Description

Project Role : IT Service Management Representative

Project Role Description :

  • Manage delivery for IT production systems and services.

    Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services.

    Provide operational support, ensuring production systems and devices are online and available.

Must have skills : IBM z/OS

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : As per Accenture Standard

Job Summary:

  • As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and mitigating risks.

    You will provide operational support to ensure production systems and devices remain online and available, while supporting the infrastructure service management lifecycle.

Roles & Responsibilities:

  • Security Management: Create groups, subgroups, and dataset profiles.

    Perform general resource maintenance using tools like RACF and ACF2.
  • User Access Management: Authorize users to access protected resources, track unauthorized access attempts, and control admin access to CICS, DB2, and IMS tools.
  • Audit Support: Support the audit process and provide the required data points for compliance and security reviews.
  • Security Program Specifications: Prepare detailed specifications for security programs and platforms.
  • Recommendations for Improvement: Recommend solutions to improve the Information Security system, enhancing the overall system's security posture.

Professional & Technical Skills:

  • Security Tools Knowledge: Knowledge of one or more security tools such as RACF, Top Secret, and ACF2.
  • RACF Commands and Panels: Proficient with RACF commands and panels.
  • RRSF Administration: Familiarity with RRSF to administer and maintain RACF databases.
  • zSecure & Tools: Experience with zSecure and other tools in a z/OS environment.
  • z/OS Functions: High-level knowledge of z/OS functions, architecture, and hardware.
  • JCL and Utilities: Sound knowledge of JCL (Job Control Language), IBM & ISV utilities.

Additional Information:

  • Experience: A minimum of 5 years of experience in IBM z/OS is required.
  • Education: A strong educational background in computer science, information technology, or a related field is preferred.
  • Location: This position is based at our Bengaluru office.

Key Characteristics for Success:

  • Strong problem-solving skills, with the ability to identify and address potential security risks.
  • Ability to provide excellent client support and manage service delivery.
  • A proactive mindset towards system and security improvements.

Skills Required
Ibm, ISV, Problem Solving

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Service Potential: Insight & Career Growth Guide


Real-time IT Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in Jaipur, India, highlighting market share and opportunities for professionals in IT Service roles.

55675 Jobs in India
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Are You Looking for IT Service Management Representative Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

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5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Jaipur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT Service Management Representative typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Service Management Representative Job Success

Confidential interview tips for IT Service Management Representative

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Before the Interview:

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Other Openings

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