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Urgent! IT Support Engineer (IMAC) Job Opening In New Delhi – Now Hiring TECEZE
Job Title:
IT Support Engineer (IMAC)
Client:
Infosys
Payroll:
TECEZE
Work Type:
Full-time
Location:
Bangalore
Experience Level:
1–6 years (Flexible based on project scope)
Role Overview:
We are seeking an experienced
EUC Engineer (IMAC Implementation)
to manage and execute
Install, Move, Add, Change (IMAC)
activities for end-user computing devices.
The role involves hands-on technical deployment, user coordination, and ensuring smooth transitions of IT assets while adhering to organizational standards, documentation, and SLAs.
Key Responsibilities:
Execute
IMAC (Install, Move, Add, Change)
tasks for desktops, laptops, printers, peripherals, and other EUC devices.
Perform
hardware/software installations, upgrades, configurations, and migrations
as per IT policies and security standards.
Handle
asset tagging, inventory updates , and documentation following each IMAC activity.
Support
device rollouts, refresh projects, and user relocations
within agreed timelines.
Ensure
data backup, migration, and recovery
during system replacements or moves.
Troubleshoot
hardware and OS-level issues
during deployment and escalate complex cases when necessary.
Coordinate with
Service Desk, Network, and Infrastructure teams
for dependency management and issue resolution.
Ensure
SLA adherence
and proper ticket closure in
ITSM tools
such as ServiceNow or Remedy.
Support
user onboarding and offboarding
from an end-user device perspective.
Prepare and maintain
SOPs, checklists, and technical documentation
for IMAC activities.
Required Skills and Competencies:
Strong knowledge of
EUC technologies
including
Windows OS, Microsoft 365, Active Directory, SCCM/Intune .
Hands-on experience in
hardware setup, reimaging, and device provisioning .
Proficiency in
ITSM/ticketing systems
(ServiceNow, Remedy, BMC Helix).
Basic understanding of
network troubleshooting
(LAN/Wi-Fi, IP, DNS, DHCP).
Experience using
remote support tools
such as RDP, TeamViewer, or AnyDesk.
Excellent
documentation, reporting, and communication
skills.
Strong
customer service orientation
and ability to work both
independently and collaboratively .
Preferred Qualifications:
Certifications:
CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate.
Experience in
large-scale enterprise IMAC deployments .
Knowledge of
asset management and lifecycle tracking tools .
Familiarity with
endpoint security solutions
(BitLocker, antivirus, etc.).
Education:
Bachelor’s Degree or Diploma in
Computer Science, Information Technology , or a related field.
Experience:
Minimum
1+ year
of relevant experience in EUC or IMAC support roles.
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Unlock Your IT Support Potential: Insight & Career Growth Guide
Real-time IT Support Jobs Trends in New Delhi, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Support in New Delhi, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 85133 jobs in India and 3124 jobs in New Delhi. This comprehensive analysis highlights market share and opportunities for professionals in IT Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TECEZE is currently hiring and seeking a IT Support Engineer (IMAC) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Support Engineer (IMAC) Jobs New Delhi.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TECEZE adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Support Engineer (IMAC) Jobs India varies, but the pay scale is rated "Standard" in New Delhi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Support Engineer (IMAC) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Support Engineer (IMAC) interview at TECEZE, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TECEZE's products or services and be prepared to discuss how you can contribute to their success.
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