Job description
We’re looking for a hands-on and proactive IT Support & Infrastructure Specialist to join our growing team! If you love solving IT challenges, enjoy setting up systems from scratch, and want to work in a dynamic global environment — this role is for you.
What You’ll Do:
- Be the go-to person for all internal IT queries and troubleshooting.
- Handle onboarding & exit IT setup — from system configuration to access management.
- Coordinate closely with our PH and US IT teams to ensure standardized global IT practices.
- Lead the entire IT setup for new office spaces, including:
- Internet lease line & VPN installation
- Hardware/software setup for voice and non-voice operations
- Network security & infrastructure readiness
- Manage asset tracking, software installation, and IT compliance.
- Support IT requirements for developers, operations, and support teams.
- Ensure smooth IT operations while maintaining security and data integrity.
What We’re Looking For:
- Bachelor’s degree in Technology/Engineering (B.Tech preferred).
- 3–6 years of IT support or infrastructure experience, ideally in a BPO or RPO environment.
- Strong knowledge of network setup (VPN, lease lines, firewalls) and system configuration.
- Experience in setting up and managing office IT infrastructure from the ground up.
- Excellent troubleshooting and coordination skills.
- A team player who can also work independently and take ownership.
Nice to Have:
- Experience with collaboration tools like Microsoft 365 or Google Workspace.
- IT certifications (e.g., CompTIA A+, Microsoft Certified: Azure Administrator Associate).
- Familiarity with IT security and compliance protocols.
Why Join Us:
- Opportunity to build and shape IT operations in a growing organization.
- Work closely with leadership and global teams.
- A collaborative and supportive work culture.
- Real impact and visibility from day one.
Job Details & Compensation
• Location: Pune, India
• Work Mode: On-site
• Shift: Night Shift - 6:30 PM to 3:30 AM IST
• Salary Range: Competitive as per market standards
• Experience Required: 4-8 Years
• Expected Joining: Immediate Joiners Preferred
Perks & Benefits
• Family Health Insurance: Comprehensive coverage for you and your family.
• Provident Fund (PF): Structured retirement benefits.
• Night Shift Allowances (if applicable): Additional compensation for US hours.
• Cab Facility: Safe and convenient pick-up/drop for night shifts.
• Performance-Based Rewards & Recognition: Celebrate achievements regularly.
• Fun Culture: Monthly and quarterly events to keep the workplace engaging
Required Skill Profession
Computer Occupations