Job Description
Job Title: IT Support / System Administrator
Experience Required: 5+ Years
Location: Noida(Work From Office)
Employment Type: Full-Time
Shift: US Shift(Rotational)
About the Role
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Job Summary:
We are seeking a skilled and proactive IT Support / System Administrator to manage and support the organization's IT infrastructure.
The ideal candidate will be responsible for maintaining servers, network devices, user support, and ensuring system security, availability, and performance.
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Key Responsibilities:
• Provide technical support to end-users for hardware, software, network, telephony and other IT-related issues (onsite and remote).
• Experience with telephony/communication systems (Avaya, Genesys, SIP, WebRTC, Twilio, Zoom, Teams, Cisco).
• Strong in troubleshooting, log analysis, and incident management
• Administrator and maintain Windows/Linux servers, Office 365, Azure Active Directory, Intune, Azure cloud PC and other enterprise systems.
• Monitor system performance and proactively resolve issues to minimize downtime.
• Set up and configure laptops, desktops, mobile devices, printers, and other peripherals.
• Manage IT assets, perform inventory audits, and maintain documentation.
• Ensure data backups are performed regularly and securely stored.
• Enforce security best practices and company policies across systems and users.
• Collaborate with other departments to implement and support IT solutions.
• Maintain and update IT documentation, SOPs, and user guides.
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Required Qualifications:
• Bachelor’s degree in computer science, Information Technology, or related field.
• Experience working with global teams and vendors in a 24x7 support environment
• 5+ years of experience in IT support or system administration roles.
• Strong knowledge of Windows and/or Linux operating systems.
• Hands-on experience with Office 365, Azure Active Directory, Intune policy, M365 admin, DNS, DHCP, and networking fundamentals.
• Familiarity with virtualization technologies (VMware, Hyper-V, Azure cloud, AWS) is a plus.
• Excellent troubleshooting, diagnostic, and problem-solving skills.
• Good understanding of cybersecurity principles and best practices.
• Knowledge of ITIL practices, SLA management, and escalation frameworks
• Strong communication and interpersonal skills.
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Preferred Certifications (Optional but advantageous):
• Microsoft Certified: Azure Fundamentals / MCSA / MS-900
• ITIL Foundation.
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