Position: Deskside Support - L1 Suppor
Working Hours: Business Working Hours (On-Site)
Contract Duration: 01 - Year
Contract Type: B2B - Freelancing
Compensation: $ 25 Per Day
Location: Chennai, Tamil Nadu, India
Scope of Work
- Maintain daily IT operations in Customer-owned locationsto serve users’ IT needs.
- Provide hands & feet support for Servers or Networking activities as required the specified location/facilities
- Support manufacturing-related IT equipmentand applications as per SOP provided.
- Assist the remote party with resolution by performing physicalactivity under direction(e.G. Customer Network Team).
- Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery)
- Installation, Move,Add, and Change (IMAC) of Customer IT Assets
- VIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuringthey feel comfortable with the audio-visual equipment and peripherals being used.
- Support conference rooms, telepresence, network, internet, and voice servicesand equipment (ex: audio/video, networking, and unified communications)
- Management of non-PC IT equipment - maintain asset lists for non-PC devices,such as servers, printers, and phones.
Respond to customers’ requests for updates under the instructions and guidance of BH. - Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT.
Receive goods using customer sourcing systems and following customer business policy & procedures. - Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations.
customerwill provide specifictraining and instruction if needed. - Mobile Phone Support — Triage, asset Management, Configuration and Support as required.
- Support for special events (Internal and External), recurring meetings, or afterhours will be required on T&M chargeable basis
- Be responsible for H&Easpects, collaborate with Desktop relatedinfrastructure projects, OT networks, security and other systems under the guidance of end customer technical teams.
- The ability to speak English and the local language(basic).
Key responsibilities of the Engineer
- Responds to and diagnoses complex hardware, softwareand network incidents under general supervision.
- Prioritize and resolve customerand other team issues as soon as possible.
- Ensure that incidents and requests are handled accordingto customer PriorityMetrics.
As needed, escalate tickets. - Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.
- Participates activelyin projects as assigned.
- Perform Over Time duties when necessary(Pre-approved by CustomerTeam Leader)