IT Systems Admin and Application Support Engineer

Job description

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About us: 

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer.

We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.

So, what does this mean for you?

It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

The key accountabilities of the role:

• Ensuring IT support SLAs are met, including response, resolution, and user satisfaction targets.
• Driving automation and standardisation of employee onboarding, offboarding, and license provisioning to increase productivity and compliance.
• Supporting enterprise applications (Salesforce, Microsoft 365, Atlassian) to deliver business value and enablement.
• Reducing IT costs through SaaS and infrastructure optimisation and asset lifecycle management.
• Maintaining accurate IT asset and license records to support budgeting, compliance, and forecasting.

The key responsibilities of the role:

• Resolve IT tickets with high quality, ensuring problems and root causes are documented and knowledge base articles are generated.
• Design and maintain automated workflows for Corporate IT Processes such as employee onboarding, offboarding, and role-based access management to improve compliance and reduce manual effort.
• Provide system administration and application support for Microsoft 365, Azure AD, Atlassian, Salesforce, and other key SaaS platforms.
• Support the delivery of departmental digital transformation projects by configuring and enabling enterprise applications.
• Maintain and optimise SaaS license usage and asset management to reduce costs and improve efficiency.
• Contribute to automation and AI pilots that improve ticket resolution, knowledge base growth, and IT process efficiency.
• Assist with SaaS tenant consolidations, ensuring standardisation and cost savings.

The key requirements for the role:

• Proven ability to resolve complex IT issues within SLA-driven environments.
• Strong problem-solving, analytical, documentation and communication skills to capture resolutions and produce reusable knowledge base content.
• Hands-on automation skills using Power Automate, PowerShell, or similar scripting.
• Ability to learn new technical skills in a constantly changing environment
• Strong technical knowledge of Microsoft 365, Azure AD, Windows/MacOS platforms, Windows Servers and Networking.
  
  Exposure to Atlassian, Salesforce, and SaaS Platforms would be desirable.
• Working knowledge of ITIL practices.
• Awareness of emerging AI and automation trends in IT support and service delivery.
• Bachelor’s degree in information systems/technology or equivalent practical experience.
• 1-3 years’ experience in IT systems administration, application support, or advanced IT support.
• Exposure to automation workflows, Salesforce, or SaaS tenant consolidation projects, with a willingness to develop further

Why you should become a ReadyTecher: 

• A day off for your birthday- hip hip hooray!
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
• Hybrid work, with in-house baristas in Australia via the Ready Beans team
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Paid parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• Flu vaccinations
• And plenty of ReadyTech merch drops along the way!

ReadyTech is committed to seeing things through each other's eyes.

We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different.

We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check.

Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today.

Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!

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Required Skill Profession

Computer Occupations