Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: ITIL Operations Manager.
India Jobs Expertini

Urgent! ITIL Operations Manager Job Opening In Bengaluru – Now Hiring Coders Brain Technology Private Limited

ITIL Operations Manager



Job description

<p><p><b>Job Summary : </b><br/><br/></p><p>We are seeking a seasoned ITIL Operations Manager to lead and manage IT service operations, ensuring seamless delivery and continuous improvement of IT services.

The ideal candidate will be well-versed in Major Incident Management (MIM), Incident, Problem, and Change Management, with strong expertise in ITSM platforms and monitoring Responsibilities : </b></p><p><br/></p>- Lead and manage the Major Incident Management (MIM) process, ensuring timely resolution and communication.<br/><br/></p><p>- Oversee the Incident, Problem, and Change Management lifecycle in alignment with ITIL best practices.<br/><br/></p><p>- Drive root cause analysis and implement preventive measures to reduce recurring incidents.<br/><br/></p><p>- Collaborate with cross-functional teams to ensure SLAs and KPIs are met or exceeded.<br/><br/></p><p>- Manage and optimize ITSM tools (e.g., ServiceNow, Jira, Remedy, ).<br/><br/></p><p>- Monitor IT infrastructure and applications using tools like Logic Monitoring, SolarWinds, Nagios, Dynatrace, Splunk, etc.<br/><br/></p><p>- Prepare and present operational reports, dashboards, and service reviews to stakeholders.<br/><br/></p><p>- Ensure compliance with internal policies and external regulations.<br/><br/></p><p>- Continuously improve IT service processes and Skills & Qualifications : </b></p><p><br/></p>- Bachelors degree in computer science, Information Technology, or related field.<br/><br/></p><p>- ITIL v3/v4 Foundation certification (Intermediate or Expert preferred).<br/><br/></p><p>- Proven experience in managing IT operations in a large-scale enterprise environment.<br/><br/></p><p>- Strong knowledge of ITSM tools and monitoring solutions.<br/><br/></p><p>- Excellent analytical, problem-solving, and communication skills.<br/><br/></p><p>- Ability to lead under pressure and manage multiple Qualifications : </b><br/><br/></p><p>- Exposure to cloud platforms (AWS, Azure, GCP).<br/><br/></p><p>- Familiarity with Agile Skills : </b></p><p><br/></p>- Strong analytical skills<br/><br/></p><p>- Excellent communication and documentation abilities<br/><br/></p><p>- Ability to work independently and in a team-oriented environment<br/><br/></p><p>- Ability to work in a fast-paced, 24/7 operational environment</p><br/></p> (ref:hirist.tech)


Required Skill Profession

Operations Specialties Managers



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your ITIL Operations Potential: Insight & Career Growth Guide