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ITISC FET Europe Problem management Engineer Job Opening In Bengaluru – Now Hiring Eurofins


Job description

Job Description

We are seeking a highly skilled and proactive Problem Management Engineer to join our IT Infrastructure team.

This role is responsible for identifying, analyzing, and resolving the root causes of recurring incidents and problems across infrastructure, cloud, compute, and network environments.

This role is pivotal in ensuring the stability, reliability, and performance of our IT infrastructure by proactively identifying and eliminating the root causes of incidents.

The ideal candidate will work closely with cross-functional teams to drive service stability, reduce incident volumes, and improve overall IT service quality

Own and manage the end-to-end Problem Management lifecycle in accordance with ITIL best practices.Lead and manage the Problem Management lifecycle (detection, logging, diagnosis, resolution, and closure).Perform root cause analysis (RCA) for critical and recurring incidents across infrastructure, cloud, compute, and network domains.Collaborate with Incident Management, Change Management, and Service Owners to ensure timely resolution and prevention of problems.Maintain and improve the Known Error Database (KEDB) and ensure knowledge sharing across teams.Analyze trends and metrics to proactively identify potential issues and areas for improvement.Drive post-incident reviews (PIRs) and ensure action items are tracked to closure.Contribute to the development of automation and monitoring strategies to prevent problem recurrence.Ensure compliance with ITIL best practices and internal governance standards.Recommend and implement preventative measures to reduce incident recurrence and improve service availability.Act as a liaison between technical teams and business stakeholders to communicate problem status, impact, and resolution plans.Produce detailed RCA reports, dashboards, and executive summaries for leadership and audit purposes.Track and report on problem management KPIs such as MTTR (Mean Time to Resolve), recurrence rate, and problem backlog.Ensure all problem records are accurately documented in the ITSM tool (e.g., ServiceNow).English (fluent) – Oral & written requiredExpertise in Microsoft Office: Outlook, Word, Excel, PowerPoint.

MandatoryMinimum 5 years of experience in IT operations, infrastructure support, or cloud services with a focus on Problem Management.Strong knowledge of ITIL v3/v4 framework (ITIL certification preferred).Proven experience in managing problems across:Cloud platforms (AWS, Azure, GCP)Compute and virtualization (VMware, Hyper-V)Networking (LAN/WAN, firewalls, load balancers, DNS, VPN)Storage and backup systemsFamiliarity with monitoring and observability tools (e.g., Site24x7, Grafana).Experience with ITSM platforms (e.g., ServiceNow, BMC Helix).Strong analytical and troubleshooting skills with a methodical approach to problem-solving.Excellent communication, documentation, and stakeholder management skills.

Qualifications

Additional Information

Required Skill Profession

Computer Occupations


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Unlock Your ITISC FET Potential: Insight & Career Growth Guide


Real-time ITISC FET Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for ITISC FET in Bengaluru, India, highlighting market share and opportunities for professionals in ITISC FET roles.

7 Jobs in India
7
3 Jobs in Bengaluru
3
Download Itisc Fet Jobs Trends in Bengaluru and India

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Eurofins adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

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2. Loyalty

3. Impartiapty

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6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Eurofins interview tips for ITISC FET Europe Problem management Engineer

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Research: Learn about the Eurofins's mission, values, products, and the specific job requirements and get further information about

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During the Interview:

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To prepare for your ITISC FET Europe Problem management Engineer interview at Eurofins, research the company, understand the job requirements, and practice common interview questions.

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