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Urgent! Jr. Service Desk Position in Pune - Stefanini



Job description

Description:

 
  • Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes.

  • Be logged-in and available to answer calls through our global Service Desk call centre solution.

  • Actively participate in team meetings and suggest opportunities for continual improvement.

  • Support Service Desk KPI/TTI measures.

  • Be part of a rotered on call team during weekends, this should have you on-call once a month 
  • Develop and maintain both technical and customer documentation for standards, processes and procedures.


  • Working Hours: 3 shifts on a rotational basis -06:30 - 14:30 (IST) -14:30 - 22:30 (IST) -22:30 - 06:30 (IST) 
    # Immediate start preferred Job Requirements Details: Job Requirement: 
  • Strong customer service skills with a passion to exceed customer expectations.

  • Good analytical and problem solving skills.

  • An understanding of ITIL v3.
  • A passion and interest in learning a broad knowledge of hardware and software.

  • Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).

  • Strong English written and verbal communication skills.

  • Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences.

  • Ability to work under stressful conditions.

  • Maintain up-to-date knowledge in the Service Desk sector of IT along with any industry trends or techniques.

  • #LI-ONSITE#LI-AP2


    Required Skill Profession

    Information And Record Clerks



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