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Urgent! Junior HCM Application Support Analyst Job Opening In India, India – Now Hiring Jigya Software Services

Junior HCM Application Support Analyst



Job description

Job Title: Junior IT Support Analyst (Oracle HCM) -

Location: New Delhi


About the Role:

We are seeking motivated and tech-savvy individuals to join our global IT help desk as Junior IT Support Analysts.

This is an exceptional entry-point for a career in enterprise software, offering you the chance to build a deep, practical understanding of Oracle HCM Cloud by supporting end-users.

You will be the first point of contact, troubleshooting issues and guiding users through core HCM processes.

If you have strong communication skills, a basic familiarity with Oracle HCM, and a desire to grow your technical expertise, we want to hear from you.


Key Responsibilities:

  • Provide Tier 1 technical support for Oracle HCM Cloud applications via phone, email, and chat.
  • Troubleshoot and resolve user inquiries related to payroll, time and labor, benefits, employee profiles, and other HCM modules.
  • Guide end-users step-by-step through system navigation and standard operational flows.
  • Document, track, and manage support tickets using our IT service management (ITSM) tool.
  • Escalate complex technical issues to Tier 2 support specialists as needed.
  • Contribute to the knowledge base by creating and updating support articles.


Required Qualifications & Skills:

  • Exceptional verbal and written communication skills in English are mandatory.
  • Demonstrable end-user experience with Oracle HCM, Oracle HCM Cloud, or Fusion HCM (e.G., using the system for HR-related tasks in a previous role).
  • A strong customer-service orientation and a patient, helpful demeanor.
  • The ability to quickly learn new software and explain technical concepts in simple terms.
  • A self-starter attitude with a strong desire to build a technical career and learn Oracle systems from the ground up.


Required Skill Profession

Computer Occupations



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