• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
India Jobs Expertini

Junior Technical Support Analyst Job Opening In Manimajra – Now Hiring Trantor


Job description

Shift time:

Rotational 8 hours shift (5 days a week)


Location:

Remote


Job Description:


As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users.

You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors, escalating unresolved problems to higher-tier support, and ensuring timely resolutions.

Responsibilities:

Serve as the first point of contact for technical support, handling incoming incidents and service requests via chat, email, or phone.

Troubleshoot basic issues related to the platform, including application errors (Flutter, Python), login issues, feature access, and minor infrastructure issues (AWS).

Resolve common user problems within established SLAs (P1: 1 hour, P2: 4 hours).

Provide basic troubleshooting for application and infrastructure issues and escalate unresolved issues to L2 engineers.

Monitor system alerts and logs for known issues and provide proactive notifications to users when necessary.

Document each incident, troubleshooting process, and resolution in the service management system.

Participate in shift rotation for 24×7 support coverage, including weekends as required.


Skills Required:

1 - 3 years of experience in technical IT support, preferably in a production environment.

Familiarity with mobile app support (Frontend - Flutter & Backend - Python) and web-based platforms.

Strong understanding of cloud infrastructure (AWS ECS, CloudWatch, DynamoDB).

Knowledge of ticketing systems (Jira, Zendesk, ServiceNow) and handling technical issues.

Strong communication skills and the ability to handle multiple support requests concurrently.

Ability to follow predefined troubleshooting processes and escalate technical issues effectively.

Required Skill Profession

Computer Occupations


  • Job Details

Related Jobs

Evolving Systems hiring Junior Technical Support Engineer Job in Bengaluru, Karnataka, India
Evolving Systems
Bengaluru, Karnataka, India
Sharp Brains hiring Technical Support Analyst Job in Odhav, Gujarat, India
Sharp Brains
Odhav, Gujarat, India
Bazaarvoice hiring Technical Support Analyst Job in Bengaluru, Karnataka, India
Bazaarvoice
Bengaluru, Karnataka, India
Bizmatics India Private Limited hiring Technical Support Analyst Job in Mumbai, Maharashtra, India
Bizmatics India Private Limited
Mumbai, Maharashtra, India
Bizmatics India Private Limited hiring Technical Support Analyst Job in Mumbai, Maharashtra, India
Bizmatics India Private Limited
Mumbai, Maharashtra, India
First Advantage hiring Technical Support Analyst Job in Bengaluru, Karnataka, India
First Advantage
Bengaluru, Karnataka, India
CONNECTING 2 WORK hiring Technical Support Analyst Job in Bangalore, Karnataka, India
CONNECTING 2 WORK
Bangalore, Karnataka, India
Cognizant hiring Technical Support Analyst Job in Race Course, Tamil Nadu, India
Cognizant
Race Course, Tamil Nadu, India
Sharp Brains hiring Technical Support Analyst Job in India
Sharp Brains
India
Niyamit hiring Technical Support Analyst Job in Valsad, Gujarat, India
Niyamit
Valsad, Gujarat, India
ITC Infotech hiring Technical Support Analyst Job in Haridwar, Uttarakhand, India
ITC Infotech
Haridwar, Uttarakhand, India
RENOVISION AUTOMATION SERVICES PVT.LTD hiring Technical Support Analyst Job in India
RENOVISION AUTOMATION SERVICES PVT.LTD
India
RATNAAFIN hiring Technical Support Analyst Job in Odhav, Gujarat, India
RATNAAFIN
Odhav, Gujarat, India
Tata Consultancy Services hiring Technical Support Analyst Job in India
Tata Consultancy Services
India
HCLTech hiring Technical Support Analyst Job in Industrial Area, Uttar Pradesh, India
HCLTech
Industrial Area, Uttar Pradesh, India
Creatigrity Technologies Pvt Ltd hiring Analyst, Technical Support Job in Bengaluru, Karnataka, India
Creatigrity Technologies Pvt Ltd
Bengaluru, Karnataka, India
Cognizant hiring Technical Support Analyst Job in Hyderabad, Telangana, India
Cognizant
Hyderabad, Telangana, India
Epsilon hiring Technical Support Analyst Job in Bengaluru, Karnataka, India
Epsilon
Bengaluru, Karnataka, India
S P Solutions Point Pvt. Ltd. hiring Technical Support Analyst Job in Manimajra, Chandigarh, India
S P Solutions Point Pvt. Ltd.
Manimajra, Chandigarh, India
Genpact hiring Technical Support Analyst Job in Hyderabad, Telangana, India
Genpact
Hyderabad, Telangana, India
The Cigna Group hiring Technical Support Analyst Job in Bengaluru, , India
The Cigna Group
Bengaluru, , India
Travel & Payments hiring Technical Support Analyst Job in Hyderabad, Telangana, India
Travel & Payments
Hyderabad, Telangana, India
Travel & Payments hiring Technical support analyst Job in Hyderabad, Andhra Pradesh, India
Travel & Payments
Hyderabad, Andhra Pradesh, India
Travel & Payments hiring Technical Support Analyst Job in New Delhi, New Delhi, India
Travel & Payments
New Delhi, New Delhi, India
Travel & Payments hiring Technical Support Analyst Job in India
Travel & Payments
India
Travel & Payments hiring Technical Support Analyst Job in Hyderabad, Hyderabad, India
Travel & Payments
Hyderabad, Hyderabad, India
Travel & Payments hiring Technical Support Analyst Job in Hyderabad, Hyderabad, India
Travel & Payments
Hyderabad, Hyderabad, India
Travel & Payments hiring Technical support analyst Job in Hyderabad, Andhra Pradesh, India
Travel & Payments
Hyderabad, Andhra Pradesh, India
Miratech hiring Miratech - Junior Technical Support Engineer Job in Roorkee, Uttarakhand, India
Miratech
Roorkee, Uttarakhand, India
Cloudlabs Technologies Private Limited hiring Junior Technical Support Engineer (PKI) Job in India
Cloudlabs Technologies Private Limited
India
Jigya Software Services hiring Junior HCM Application Support Analyst Job in India
Jigya Software Services
India

Unlock Your Junior Technical Potential: Insight & Career Growth Guide


Real-time Junior Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Junior Technical in Manimajra, India, highlighting market share and opportunities for professionals in Junior Technical roles.

102495 Jobs in India
102495
8 Jobs in Manimajra
8
Download Junior Technical Jobs Trends in Manimajra and India

Are You Looking for Junior Technical Support Analyst Job?

Great news! is currently hiring and seeking a Junior Technical Support Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trantor adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Junior Technical Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Manimajra. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Junior Technical Support Analyst?

Key qualifications for Junior Technical Support Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Junior Technical Support Analyst?

To improve your chances of getting hired for Junior Technical Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Junior Technical Support Analyst Job Success

Trantor interview tips for Junior Technical Support Analyst

Here are some tips to help you prepare for and ace your Junior Technical Support Analyst job interview:

Before the Interview:

Research: Learn about the Trantor's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Junior Technical Support Analyst interview at Trantor, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Trantor's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Junior Technical Support Analyst Positions

Setting up job alerts for Junior Technical Support Analyst is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!