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Urgent! L1 Support (Apply in 3 Minutes) Job Opening In India, India – Now Hiring TECEZE
Job Role: L1 Support
Location: Bangalore
Experience : 2+ years
Work mode: Onsite / Full Time
Key Accountabilities - On-Site IT Services and Support
Perform On-Site IT Services and Support:
• Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT support for connected locations.
• Execute assigned tickets, analyze issues, liaise with incident managers and service providers, and manage problem resolution within agreed timelines, escalating when necessary.
• Collaborate with service providers and GITO global teams on Tier 1 tickets requiring physical presence or infrastructure services.
• Follow up on IT security incidents and ensure timely resolution.
• Ensure IT services are delivered in accordance with Novo Nordisk quality requirements.
• Maintain proper documentation of services in relevant IT tools (e.g., ServiceNow, KCS).
• Ensure high levels of user satisfaction.
• Perform additional IT-related tasks as assigned by the Lead or IT Operations Manager, tracked via the Kanban tool.
Responsible for IT Infrastructure:
• Safeguard IT infrastructure availability at in collaboration with GITO Infrastructure teams and SMEs.
• Partner with the Local Support team to resolve local critical infrastructure incidents.
• Collaborate with Lines of Business (LoB) on GITO-related matters.
• Serve as the local GITO representative for the affiliate user community.
• Promote and ensure the use of Service Desk, self-services, and shift-left practices.
• Support distribution and translation of local/global IT communications as per guidelines.
• Actively provide IT support during site events and local sales cycle meetings.
Onboarding and End-User Training:
• Ensure IT equipment/materials are delivered to new joiners on Day 1 (or as otherwise agreed).
• Conduct onboarding and user training on relevant IT tools.
• Provide IT security awareness training in line with GITO standards.
• Support users with corporate services such as O365, Teams, etc.
Manage IT Equipment Resources:
• Provide all local employees with standard IT equipment in line with Global IT guidelines.
• Fulfil hardware requirements according to business needs and global standards.
• Maintain and update hardware/software assets and inventories in relevant tools.
• Collaborate with the Hardware Asset Manager to ensure adequate inventory levels.
Assist and Collaborate in IT Project Implementation:
• Support implementation of GITO-driven IT project activities and deployment of new corporate IT systems.
• Actively contribute as part of the Agile Journey.
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Unlock Your L1 Support Potential: Insight & Career Growth Guide
Real-time L1 Support Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L1 Support in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 50029 jobs in India and 3793 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in L1 Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TECEZE is currently hiring and seeking a L1 Support (Apply in 3 Minutes) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: L1 Support (Apply in 3 Minutes) Jobs India.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TECEZE adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a L1 Support (Apply in 3 Minutes) Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for L1 Support (Apply in 3 Minutes) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your L1 Support (Apply in 3 Minutes) interview at TECEZE, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TECEZE's products or services and be prepared to discuss how you can contribute to their success.
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