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Urgent! L1 Support Engineer Job Opening In Race Course – Now Hiring SaasAnt
Description:
The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system.
The fundamental goal of this position is to help our customers achieve success using our platforms.
The job involves handling and resolving complex technical and functional queries from customers across the globe.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve application issues
- Ask customers targeted questions to quickly understand the root of the problem
- Refer to internal database or external resources to provide accurate tech solutions
- Search product documents to verify if reported problems are already known issues with a defined resolution plan
- Assisting in qualification/replication of the reported issue in an appropriate customer environment
- Information gathering to ensure complete availability of details required for root cause analysis
- Manage customer expectations regarding estimated response times for issue resolution.
- Ensure speed and quality of help received.
- Respond to tickets, answering all customer concerns
- Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.
- Be responsible for important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Problem routing/escalation to next level support where required
- Ability to multitask in a fast-paced environment
- Strong active listening skills and excellent written and oral communications skills
- Document all communication via ticketing systems
- Gather the required information necessary in order to best handle customer software and technical inquiries
- Expertise working with Microsoft Excel Excellent ability to learn and articulate software-related and technical concepts.
Desired Skills & Requirements:
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (e.G., Zendesk)
- Excellent problem-solving and communication skills (mandatory)
- Experience working in night shifts (mandatory)
- Ability to provide step-by-step technical help, both written and verbal
- Excellent customer service orientation
- Open to working in voice process (preferred)
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Unlock Your L1 Support Potential: Insight & Career Growth Guide
Real-time L1 Support Jobs Trends in Race Course, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L1 Support in Race Course, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 48214 jobs in India and 71 jobs in Race Course. This comprehensive analysis highlights market share and opportunities for professionals in L1 Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SaasAnt is currently hiring and seeking a L1 Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: L1 Support Engineer Jobs Race Course.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SaasAnt adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a L1 Support Engineer Jobs India varies, but the pay scale is rated "Standard" in Race Course. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for L1 Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for L1 Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your L1 Support Engineer interview at SaasAnt, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SaasAnt's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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