L2 cisco network engineer

Required Technical Skill Set** Fortinet SDWAN Cisco routing and switching and Wireless
Desired Competencies (Technical/Behavioral Competency)
Must-Have**
- Good knowledge in Fortinet SDWAN, routing and swithcing - Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security.

- Remote access solution implementation and support such as IPSEC VPN - Understanding of DNS/DHCP - Ability to work with vendor support to resolve client issues - Experience with Command Line Interfaces to manage computer equipment - Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.

- Maintain accurate time and records in all service tickets as performed.

- Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets.

- Communicate with customers as needed regarding ticket progress, changes or agreed outages.

- Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA.

- Work with all team members to implement and improve Company best practices.

- Peerform fast turnaround of customer requests.

- Perform network administrative duties on-site weekly.

- Communicate effectively with the customer regarding issues and potential problems.

- Report to management potential problems with customer’s computers, configurations and/or environment.