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L2 Engineer - OSS Support Job Opening In bangalore – Now Hiring SourceFuse


Job description

SourceFuse Technologies hiring L2 Engineer - OSS Support with 5+ years of experience.


Overview:

We are seeking a highly motivated and experienced Open-Source Software (OSS) Support Engineer with a strong background in the Telecom domain to join our growing team.

In this role, you will be responsible for providing technical support and guidance to our users and customers who are

utilizing our open-source telecom software and related technologies.

You will be a key contributor to ensuring user satisfaction, fostering a strong open-source community within the telecom space, and driving the adoption of our OSS solutions in the telecommunications industry.


Key Responsibilities:

Incident Management & Triage:

● Act as the first point of contact for all production incidents, alerts, and user-reported issues related to the Plan & Build (Site Manager, Procurement Manager, and Facility Manager application).

● Proactively monitor application performance, infrastructure health, and system alerts using monitoring tools.

● Perform initial diagnosis and root cause analysis (RCA) to quickly identify the source and scope of issues within a microservices architecture.

● Categorize, prioritize, and escalate incidents to appropriate internal teams (e.g., Network, Security, Firewall, Cloud, Infrastructure, Application Development, User Management) in a timely manner.

Troubleshooting & Resolution:

● Collaborate effectively with various technical teams to drive incident resolution, acting as a central coordinator.

● Skillfully diagnose and troubleshoot a wide range of customer issues, from basic inquiries about Site Manager/Procurement Manager to more technical challenges observed within system framework.

● Utilize logs, monitoring dashboards, and diagnostic tools to pinpoint issues across different microservices and underlying infrastructure components.

● Document troubleshooting steps, findings, and resolutions accurately for knowledge base articles and future reference.

Communication & Stakeholder Management:

● Provide timely, clear, and professional communication to internal stakeholders and end- users regarding incident status, expected resolution times, and post-incident reports.

● Prepare and deliver comprehensive Root Cause Analysis (RCA) reports for critical incidents, outlining the problem, impact, resolution, and preventative measures.

● Act as a crucial bridge between engineering/technical teams and product/business teams, translating technical details into understandable business impacts and vice-versa.

SLA Adherence & Performance:

● Ensure all incidents are handled within agreed-upon Service Level Agreements (SLAs) for response, resolution, and communication.

● Contribute to the continuous improvement of incident management processes and tooling.

Knowledge Management & Process Improvement:

● Develop and maintain comprehensive knowledge base articles, runbooks, and troubleshooting guides.

● Identify recurring issues and collaborate with engineering teams to implement permanent solutions and improve system resilience.

● Participate in post-incident reviews to identify lessons learned and implement corrective actions.


Qualifications:

-Bachelor’s degree in Electronics and Comm, Information Technology, or a related field.

-Strong domain knowledge in OSS Platforms and Microservices Applications

-5+ years of experience in technical support, operations, or SRE/L2 role, preferably supporting enterprise-level applications.

-Proficiency in monitoring tools (e.g., Prometheus, Grafana) for application and infrastructure monitoring.

-Familiarity with cloud computing concepts (e.g., AWS, Azure, GCP) and data center environments.

-Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.


Skills & Abilities:

-Experience in containerization technologies: Kubernetes/Docker swarm/Mesos-Marathon/Cloud Foundry

-Experience in RDBMS like Oracle, MySQL, Sybase etc.

-Sound knowledge in, NIFI, Kafka, Spark, Elastic Search and other bigdata tools

-Basic understanding of networking concepts (TCP/IP, DNS, Load Balancers, Firewalls) and security principles

-Collaboration: Ability to work in a team-oriented environment and effectively communicate with both technical and non-technical stakeholders.

Required Skill Profession

Other General


  • Job Details

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Are You Looking for L2 Engineer OSS Support Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SourceFuse adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

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2. Loyalty

3. Impartiapty

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5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in bangalore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for L2 Engineer OSS Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for L2 Engineer OSS Support Job Success

SourceFuse interview tips for L2 Engineer   OSS Support

Here are some tips to help you prepare for and ace your L2 Engineer OSS Support job interview:

Before the Interview:

Research: Learn about the SourceFuse's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Final Thought:

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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