Urgent! L2 Salesforce Click Application Support Engineer Job Opening In Bengaluru – Now Hiring Sampoorna Consultants Pvt. Ltd
<p>Responsibilities : <br/><br/>The successful candidate shall provide the following services for the L2 support<br/><br/>- Troubleshooting production issues for the Salesforce Click Application<br/><br/>- Fault identification, diagnosis and troubleshooting<br/><br/>- Resolution of faults confirmed, by Enzen application support lead, to be an L2 issue;<br/><br/>- Review and tracking of fault status through job logs (currently in the ServiceNow Tool); and regular status updates of related incident tickets with relevant information relating to the progress of the ticket resolution<br/><br/>- Proactive and automated monitoring activities that include continuous health checks of the applications & application logs, and key interfaces.<br/><br/>- Preventative actions driven through monitoring and analytic reviews of the Applications and interfaces and any perceived problem areas;<br/><br/>- Proactive actions driven through infrastructure analytics to continuously manage capacity, right-sizing and auto-scaling, twice yearly for critical applications & infrastructure and annually for non-critical applications and infrastructure.<br/><br/>- Correction of any failed Critical interfaces;<br/><br/>- The implementation and testing of data fixes approved by the customer and in conformance with the agreed data fix process<br/><br/>- Major data fixes that will have to be impact assessed and scheduled into the test environments, including downstream systems;<br/><br/>- Management of IT requests and system administration for the Applications such as password resets and user set-up.
Unless otherwise directed by SGN, fault diagnosis and troubleshooting of reported production issues will take precedence;<br/><br/>- Incident resolution, which includes : <br/><br/>- Diagnosis of reported incidents to establish the problem definition and fault source identification so that corrective action can be initiated, or a plan of action agreed.<br/><br/>- Incident resolution may comprise the provision of : <br/><br/>- A code fix;<br/><br/>- Service or server restart<br/><br/>- User guidance;<br/><br/>- An agreed workaround;<br/><br/>- Updated information for incorporation within service desk scripts, FAQs, etc.;<br/><br/>- Regular update of the incident ticket in accordance with the agreed Service Levels; and/or<br/><br/>- SQL Scripts for data correction.<br/><br/>- You will closely work with Application Lead and responsible for delivering day-to-day activities w.r.t BAU and Project (New CR's & SoW's) activities<br/><br/>- Communicate with release managers on the incident fixes & changes etc<br/><br/>- Raise ticket with Salesforce & co-ordinate with Salesforce SME's on level-3 related issues<br/><br/>- Support the Go-Live activities to deploy the software successfully.<br/><br/>- Attend the CAB meetings to discuss the release with the team and find roadblocks, if any.</p> (ref:hirist.tech)
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Unlock Your L2 Salesforce Potential: Insight & Career Growth Guide
Real-time L2 Salesforce Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L2 Salesforce in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 37268 jobs in India and 2106 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in L2 Salesforce roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Sampoorna Consultants Pvt. Ltd is currently hiring and seeking a L2 Salesforce Click Application Support Engineer to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sampoorna Consultants Pvt. Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a L2 Salesforce Click Application Support Engineer Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for L2 Salesforce Click Application Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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