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L2 Support Engineer - Incident Management Job Opening In Pune – Now Hiring Square One Media Solution Pvt Ltd


Job description

<p><p><b>Position Overview :</b><br/><br/>We are looking for an experienced L2 Support Engineer to join our team.<br/><br/>The ideal candidate will be responsible for providing advanced technical support, managing IT infrastructure, and ensuring smooth day-to-day operations across networks, servers, and end-user Responsibilities :</b></p><p><br/>- Provide L2-level troubleshooting and technical support for hardware, software, server, control system, and networking issues.</p><br/>- Manage and maintain LAN, network devices, connectivity, and firewall configuration/monitoring across the organization.<br/><br/>- Administer and monitor servers (Windows Server, Active Directory, IIS, DNS, DHCP), ensuring uptime, performance, and security.<br/><br/>- Support and maintain 120 desktops/laptops including operating system installation, configuration, upgrades, and Microsoft Server/Desktop OS.<br/><br/>- Manage peripherals administration, including printers, backup devices, and print server management.<br/><br/>- Manage and maintain 10 NAS (Network-Attached Storage) devices, ensuring data availability, storage, and backups.<br/><br/>- Computer systems administration and operating system management practices.<br/><br/>- Installation of all software, user accounts & password management, and virus prevention.<br/><br/>- Total asset management of systems, spares, licensed software, and media.<br/><br/>- Maintain documentation of incidents, resolutions, IT infrastructure, and various reports/SOPs.<br/><br/>- IT call management system usage with zero miss out in user and IT call acceptance, allocation, resolution, communication, and reporting.<br/><br/>- Accepting, allocating, and resolving user desk calls as per assured SLA with daily call/work status updates.<br/><br/>- Managing support engineer team (HO + other locations) and maintaining proper office behavior, communication within the team and IT area.<br/><br/>- Coordinating IT projects and ensuring task completion through the support engineer team at various locations.<br/><br/>- Maintaining spares inventory, laptops, and other IT material management for day-to-day support calls.<br/><br/>- Escalate unresolved issues to vendors, coordinating resolution promptly.<br/><br/>- Assist in implementing IT policies, procedures, best practices, and strict implementation of critical task processes/SOPs.<br/><br/>- Analyzing & documenting requirements related to IT systems and processes.<br/><br/>- Strong communication to present and explain complex technical issues, with excellent diagnostic, troubleshooting, and problem-solving skills.<br/><br/>- Customer focused, with the ability to prioritize and manage multiple tasks in a fast-paced support environment while serving a diverse group of internal and external :</b><br/><br/>- Bachelors degree in Computer Science, IT, or related field.<br/><br/>- 35 years of experience in IT support, system administration, or networking (preferably L2 level).<br/><br/>- Strong knowledge of LAN/WAN, TCP/IP, DHCP, DNS, VPN, and firewall technologies.<br/><br/>- Hands-on experience with Windows/Linux server administration.<br/><br/>- Familiarity with NAS storage management and backup solutions.<br/><br/>- Good knowledge of desktop OS (Windows/Mac), troubleshooting, and patch management.<br/><br/>- Relevant certifications (e.g., CCNA, MCSA, CompTIA Network+/Security+) will be a plus.<br/><br/>Working hours will be 9AM to 6 PM.<br/><br/>The working days will be Monday to Saturday, with the 2nd and 4th Saturdays of each month off.</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your L2 Support Potential: Insight & Career Growth Guide


Real-time L2 Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 Support in Pune, India, highlighting market share and opportunities for professionals in L2 Support roles.

50210 Jobs in India
50210
1663 Jobs in Pune
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Download L2 Support Jobs Trends in Pune and India

Are You Looking for L2 Support Engineer Incident Management Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Square One Media Solution Pvt Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for L2 Support Engineer Incident Management Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L2 Support Engineer Incident Management?

Key qualifications for L2 Support Engineer Incident Management typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for L2 Support Engineer Incident Management Job Success

Square One Media Solution Pvt Ltd interview tips for L2 Support Engineer   Incident Management

Here are some tips to help you prepare for and ace your L2 Support Engineer Incident Management job interview:

Before the Interview:

Research: Learn about the Square One Media Solution Pvt Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L2 Support Engineer Incident Management interview at Square One Media Solution Pvt Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Square One Media Solution Pvt Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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