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Urgent! L2 Support Engineer Job Opening In India, India – Now Hiring HCLSoftware
Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job Description Responsibilities: Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issues in a timely manner.
Diagnose and resolve incidents related to IBM Workload Automation environments.
Collaborate with L1 support, development teams, and customers to resolve technical issues and improve processes.
Develop and maintain documentation for troubleshooting and support procedures.
Participate in on-call rotation for after-hours support.
Escalate unresolved issues to L3 support or development teams as necessary.
Monitor system performance and proactively identify potential issues.
Provide training and knowledge transfer to L1 support and other team members.
Implement fixes and workarounds for known issues.
Contribute to root cause analysis and preventative measures.
Qualifications: Master’s/Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.
5+ years of experience in technical support, with a focus on enterprise-level applications.
3+ years of experience supporting IBM Z Workload Automation Strong knowledge of IBM Z Workload Automation architecture, components, and configurations.
Administration/scheduling experience of batch across multiple platforms Excellent troubleshooting and problem-solving skills.
Troubleshoot Issues on Job failures.
SME level skills on IWS/TWS - Admin, Configuration, Installation, Troubleshooting.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Customer-focused with a strong commitment to delivering high-quality support.
Ability to manage multiple priorities and projects simultaneously.
Ability to work independently and as part of a team.
Ability to collaborate with geographically distributed cross-functional teams Good experience in managing client escalations Ability to present at conferences / engaging face-to-face with customers Experience of working with customers and supporting internal or external clients spread across multiple geographies.
Technical Skills: IBM Workload Automation (TWS, IWS, Dynamic Workload Console) Proven experience with IBM Z Workload Automation (formerly Tivoli Workload Scheduler for z/OS) is mandatory.
Extensive experience with IBM z/OS operating system, JCL, TSO/ISPF, SDSF, SMPE, FTP and other mainframe utilities.
Strong understanding of mainframe networking protocols (TCP/IP, SNA).
Familiarity with DB2, VSAM, and other data access methods on z/OS.
Experience with scripting languages (REXX, CLIST) is a plus.
Networking Protocols: TCP/IP, SSL Systems programming(z/OS) knowledge/experience Background in programming is a plus
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Unlock Your L2 Support Potential: Insight & Career Growth Guide
Real-time L2 Support Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L2 Support in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 44800 jobs in India and 3702 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in L2 Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! HCLSoftware is currently hiring and seeking a L2 Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: L2 Support Engineer Jobs India.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HCLSoftware adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a L2 Support Engineer Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for L2 Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for L2 Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your L2 Support Engineer interview at HCLSoftware, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HCLSoftware's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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