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L2 Support Engineer Job Opening In Pune – Now Hiring TECEZE


Job description

Job Title: L2 Support Engineer

Location: Pune

Position Type: Full Time

Experience: 3-5 Years



Job Overview:

We are seeking an experienced L2 Support Engineer to join our team.

The candidate will provide advanced technical support, manage IT infrastructure, and ensure smooth daily operations across networks, servers, and end-user systems.


Key Responsibilities:

  • Provide L2 troubleshooting and support for hardware, software, server, control systems, and networking issues.

  • Manage and maintain LAN, network devices, connectivity, and firewall configuration/monitoring.

  • Administer and monitor Windows Server, Active Directory, IIS, DNS, DHCP ensuring uptime, performance, and security.

  • Support and maintain 120 desktops/laptops, including OS installation, configuration, upgrades, and Microsoft Server/Desktop OS.

  • Manage peripherals including printers, backup devices, and print server management.

  • Maintain 10 NAS devices, ensuring data availability, storage, and backups.

  • Administer computer systems and operating system management practices.

  • Handle software installation, user accounts & password management, and virus prevention.

  • Oversee asset management of systems, spares, licensed software, and media.

  • Maintain documentation of incidents, resolutions, IT infrastructure, reports, and SOPs.
  • Use IT call management systems efficiently, ensuring SLA compliance.

  • Manage and coordinate support engineer teams across locations.

  • Coordinate IT projects and task completion through the support team.

  • Maintain inventory of IT spares, laptops, and other materials.

  • Escalate unresolved issues to vendors and ensure prompt resolution.

  • Assist in implementing IT policies, procedures, and best practices.

  • Analyze & document IT system and process requirements.

  • Communicate complex technical issues effectively, with strong diagnostic and problem-solving skills.

  • Prioritize and manage multiple tasks while serving a diverse group of internal and external customers.


Qualifications:

  • Bachelor’s degree in Computer Science, IT, or related field.

  • 3–5 years of experience in IT support, system administration, or networking (L2 level preferred).

  • Strong knowledge of LAN/WAN, TCP/IP, DHCP, DNS, VPN, and firewall technologies.

  • Hands-on experience with Windows/Linux server administration.

  • Familiarity with NAS storage management and backup solutions.

  • Good knowledge of desktop OS (Windows/Mac), troubleshooting, and patch management.

  • Relevant certifications (CCNA, MCSA, CompTIA Network+/Security+) are a plus.

  • Working hours: 9 AM to 6 PM, Monday to Saturday (2nd & 4th Saturday off).

Required Skill Profession

It Services And It Consulting,technology, Information And Media


  • Job Details

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Unlock Your L2 Support Potential: Insight & Career Growth Guide


Real-time L2 Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 Support in Pune, India, highlighting market share and opportunities for professionals in L2 Support roles.

44800 Jobs in India
44800
1283 Jobs in Pune
1283
Download L2 Support Jobs Trends in Pune and India

Are You Looking for L2 Support Engineer Job?

Great news! is currently hiring and seeking a L2 Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TECEZE adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for L2 Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L2 Support Engineer?

Key qualifications for L2 Support Engineer typically include It Services And It Consulting,technology, Information And Media and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for L2 Support Engineer?

To improve your chances of getting hired for L2 Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for L2 Support Engineer Job Success

TECEZE interview tips for L2 Support Engineer

Here are some tips to help you prepare for and ace your L2 Support Engineer job interview:

Before the Interview:

Research: Learn about the TECEZE's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L2 Support Engineer interview at TECEZE, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TECEZE's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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