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L2 TAC Support Engineer(Looking for Early Joiners) Job Opening In Kanpur – Now Hiring Incedo Inc.


Job description

Role Description
4-6 Years of experience in providing L2 TAC support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.
Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting.
Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies.
Analyse traffic logs, system health alerts, and security events using diagnostic tools.
Guide users on best practices for perimeter defence, intrusion prevention, and remote access.
Work with customers to resolve device performance, failover, and HA setup issues.
Contribute internal knowledge base articles and suggest improvements to existing documentation.
Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs.
Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed.
Technical Skills
Strong understanding of network protocols: TCP/IP, UDP, DNS, DHCP, VLANs etc
Strong understanding of routing protocols: OSPF, BGP, EIGRP etc
Hands-on experience with WatchGuard Firebox, or comparable UTM/NGFWs (Fortinet, SonicWall, Palo Alto, Checkpoint etc).
IPSuite (TCP/IP), VPN, Routing & Switching (OSPF, BGP, VLAN, VTP, STP, EtherChannel, High Availability, IPSLA), ACL, NAT, DNS, DHCP, Packet Analysis (Wireshark & tcpdump), MFA, IPSec, SSL, Log analysis.
Exposure to Syslog, SNMP, and basic scripting for automation/log parsing.
Proficiency with CRM tools like Salesforce or Zendesk.
Nice-to-have skills
WatchGuard Certified System Professional (WCSP – Firebox) or any firewall certifications.
CompTIA Network+ / Security+
Cisco CCNA Security Qualifications

Required Skill Profession

Computer Occupations


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Unlock Your L2 TAC Potential: Insight & Career Growth Guide


Real-time L2 TAC Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 TAC in Kanpur, India, highlighting market share and opportunities for professionals in L2 TAC roles.

2406 Jobs in India
2406
9 Jobs in Kanpur
9
Download L2 Tac Jobs Trends in Kanpur and India

Are You Looking for L2 TAC Support Engineer(Looking for Early Joiners) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Incedo Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for L2 TAC Support Engineer(Looking for Early Joiners) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kanpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L2 TAC Support Engineer(Looking for Early Joiners)?

Key qualifications for L2 TAC Support Engineer(Looking for Early Joiners) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for L2 TAC Support Engineer(Looking for Early Joiners) Job Success

Incedo Inc. interview tips for L2 TAC Support Engineer(Looking for Early Joiners)

Here are some tips to help you prepare for and ace your L2 TAC Support Engineer(Looking for Early Joiners) job interview:

Before the Interview:

Research: Learn about the Incedo Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L2 TAC Support Engineer(Looking for Early Joiners) interview at Incedo Inc., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Incedo Inc.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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