Urgent! L2/L3 Technical Support Engineer - Ticketing System Job Opening In Mumbai – Now Hiring Utkarshini Software
<p><p><b>Description :</b></p><p><p><b><br/></b></p>We are looking for a skilled and customer-focused L2 / L3 Technical Support Field Engineer to provide on-site and remote technical support for enterprise hardware, networking, and software systems.<br/><br/>The ideal candidate should have hands-on troubleshooting expertise, strong communication skills, and the ability to resolve complex technical issues efficiently.<br/><br/><b>Key Responsibilities :</b><br/><br/></p><p>- Provide second-level support for hardware, network, and application issues.<br/><br/></p><p>- Diagnose and resolve escalated tickets from L1 engineers.<br/><br/></p><p>- Perform system checks, preventive maintenance, and field visits for support.<br/><br/></p><p>- Coordinate with OEM/vendor support for hardware replacement or escalations.<br/><br/></p><p>- Install, configure, and upgrade desktop systems, routers, switches, and printers.<br/><br/></p><p>- Maintain documentation of incidents, resolutions, and preventive actions.<br/><br/></p><p>- Provide remote or on-site assistance for user issues and infrastructure downtime.<br/><br/>- Manage complex technical escalations and root cause analysis for recurring issues.<br/><br/></p><p>- Configure, troubleshoot, and optimize servers, networks, and firewalls.<br/><br/></p><p>- Implement and maintain IT security policies and backup procedures.<br/><br/></p><p>- Monitor system performance and deploy patches or upgrades when required.<br/><br/></p><p>- Guide and mentor L1/L2 engineers in troubleshooting and customer handling.<br/><br/></p><p>- Plan and execute infrastructure migrations, system upgrades, and network optimization.<br/><br/></p><p>- Collaborate with cross-functional IT teams for seamless operations and project rollouts.<br/><br/><b>Required Skills & Competencies :</b></p><p><p><b><br/></b></p>- Strong knowledge of Windows/Linux servers, AD, DHCP, DNS, and Exchange.<br/><br/></p><p>- Expertise in LAN/WAN setup, firewalls, routers, switches, and VPNs.<br/><br/></p><p>- Hands-on experience with hardware diagnostics and system imaging tools.<br/><br/></p><p>- Familiarity with ticketing tools (JIRA, ServiceNow, Freshdesk, etc.)<br/><br/></p><p>- Understanding of virtualization platforms (VMware/Hyper-V).<br/><br/></p><p>- Excellent analytical, troubleshooting, and communication skills.<br/><br/></p><p>- Customer-oriented approach and strong documentation habits.<br/><br/><b>Qualifications :</b></p><p><p><br/></p>- Bachelors degree or diploma in Computer Science, IT, or a related field.<br/><br/></p><p>- Relevant certifications preferred :<br/><br/></p><p>- For L2 : CompTIA A+, Network+, Microsoft MCSA<br/><br/></p><p>- For L3 : CCNA/CCNP, Microsoft MCSE, ITIL, or equivalent</p><br/></p> (ref:hirist.tech)
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Unlock Your L2 L3 Potential: Insight & Career Growth Guide
Real-time L2 L3 Jobs Trends in Mumbai, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L2 L3 in Mumbai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4643 jobs in India and 362 jobs in Mumbai. This comprehensive analysis highlights market share and opportunities for professionals in L2 L3 roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Utkarshini Software is currently hiring and seeking a L2/L3 Technical Support Engineer Ticketing System to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Utkarshini Software adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a L2/L3 Technical Support Engineer Ticketing System Jobs India varies, but the pay scale is rated "Standard" in Mumbai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for L2/L3 Technical Support Engineer Ticketing System typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your L2/L3 Technical Support Engineer Ticketing System interview at Utkarshini Software, research the company, understand the job requirements, and practice common interview questions.
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