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L2/L3 Technical Support Engineer - Ticketing System Job Opening In Mumbai – Now Hiring Utkarshini Software


Job description

<p><p><b>Description :</b></p><p><p><b><br/></b></p>We are looking for a skilled and customer-focused L2 / L3 Technical Support Field Engineer to provide on-site and remote technical support for enterprise hardware, networking, and software systems.<br/><br/>The ideal candidate should have hands-on troubleshooting expertise, strong communication skills, and the ability to resolve complex technical issues efficiently.<br/><br/><b>Key Responsibilities :</b><br/><br/></p><p>- Provide second-level support for hardware, network, and application issues.<br/><br/></p><p>- Diagnose and resolve escalated tickets from L1 engineers.<br/><br/></p><p>- Perform system checks, preventive maintenance, and field visits for support.<br/><br/></p><p>- Coordinate with OEM/vendor support for hardware replacement or escalations.<br/><br/></p><p>- Install, configure, and upgrade desktop systems, routers, switches, and printers.<br/><br/></p><p>- Maintain documentation of incidents, resolutions, and preventive actions.<br/><br/></p><p>- Provide remote or on-site assistance for user issues and infrastructure downtime.<br/><br/>- Manage complex technical escalations and root cause analysis for recurring issues.<br/><br/></p><p>- Configure, troubleshoot, and optimize servers, networks, and firewalls.<br/><br/></p><p>- Implement and maintain IT security policies and backup procedures.<br/><br/></p><p>- Monitor system performance and deploy patches or upgrades when required.<br/><br/></p><p>- Guide and mentor L1/L2 engineers in troubleshooting and customer handling.<br/><br/></p><p>- Plan and execute infrastructure migrations, system upgrades, and network optimization.<br/><br/></p><p>- Collaborate with cross-functional IT teams for seamless operations and project rollouts.<br/><br/><b>Required Skills & Competencies :</b></p><p><p><b><br/></b></p>- Strong knowledge of Windows/Linux servers, AD, DHCP, DNS, and Exchange.<br/><br/></p><p>- Expertise in LAN/WAN setup, firewalls, routers, switches, and VPNs.<br/><br/></p><p>- Hands-on experience with hardware diagnostics and system imaging tools.<br/><br/></p><p>- Familiarity with ticketing tools (JIRA, ServiceNow, Freshdesk, etc.)<br/><br/></p><p>- Understanding of virtualization platforms (VMware/Hyper-V).<br/><br/></p><p>- Excellent analytical, troubleshooting, and communication skills.<br/><br/></p><p>- Customer-oriented approach and strong documentation habits.<br/><br/><b>Qualifications :</b></p><p><p><br/></p>- Bachelors degree or diploma in Computer Science, IT, or a related field.<br/><br/></p><p>- Relevant certifications preferred :<br/><br/></p><p>- For L2 : CompTIA A+, Network+, Microsoft MCSA<br/><br/></p><p>- For L3 : CCNA/CCNP, Microsoft MCSE, ITIL, or equivalent</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your L2 L3 Potential: Insight & Career Growth Guide


Real-time L2 L3 Jobs Trends (Graphical Representation)

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Are You Looking for L2/L3 Technical Support Engineer Ticketing System Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Utkarshini Software adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Mumbai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Utkarshini Software interview tips for L2/L3 Technical Support Engineer   Ticketing System

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Before the Interview:

Research: Learn about the Utkarshini Software's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Utkarshini Software's products or services and be prepared to discuss how you can contribute to their success.

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