Urgent! Lead Content Developer, Customer Trust Content Manager Job Opening In Bangalore - Virtual – Now Hiring Amazon
Description
Do you love creating and editing helpful process documents and strategic, customer-facing communications?
Are you passionate about developing clear, concise, and straightforward content for internal and external audiences?
Do you have a proven track record of delivery high-quality content in a fast-paced environment?
If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining Amazon's Customer Trust Content Management (CTCM) team as a Lead Content Developer.
A day in the life
As a Content Developer, you will be responsible for developing standard operating procedure documents for risk and fraud investigators and email communications for Amazon's customers.
With the help of our style guide, you will document operational processes and create messaging for a global audience.
You are not a copy editor—you are the owner of the investigator and customer experience.
You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content.
It's important that you are self-motivated to look around corners for ways to improve the reader experience.
Amazon is a fast-paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape.
In addition to working on content projects, you will also contribute to team-level goals and initiatives.
You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously.
You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech team.
About the team
The CTCM team supports investigators by updating and managing content to support global operations.
We use data to make decisions about our content, and we advocate for the investigator and customer experience while balancing advocacy with the need for action.
We measure success by having clear and simple content that answers readers' questions before they arise.
We are are a global team based in the US, UK, Costa Rica, Ireland, and India.
Basic Qualifications
• Experience managing complex content projects.
• Experience with project management.
You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously.
• Mastery of verbal and written English communications.
• Strong editorial background and exceptional proofreading and content creation skills.
• Strong content strategy and information architecture skills.
• Demonstrated success at learning and explaining business processes.
• Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment.
• Ability to solve problems and work without close direction in ambiguous environments.
• Ability to troubleshoot and report issues via the appropriate channels.
• Good judgment and effective communication.
• Able to work in a diverse team.
Preferred Qualifications
• 3+ years experience managing content projects of medium or high complexity.
• Experience working as part of a global team.
• Experience in a multi-language publishing environment, including translation memories, terminology databases.
• Experience creating content for translation and localization.
• Experience in editorial/peer review.
• Strong attention to detail and organizational skills.
• Experience with HTML, XML, DITA, or content management systems (CMS).
• Bachelor's degree in a related field.
• Experience with, or exposure to, CTPS Operations or business processes for Amazon customers.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Unlock Your Lead Content Potential: Insight & Career Growth Guide
Real-time Lead Content Jobs Trends in Bangalore - Virtual, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Lead Content in Bangalore - Virtual, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 212621 jobs in India and 2048 jobs in Bangalore - Virtual. This comprehensive analysis highlights market share and opportunities for professionals in Lead Content roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Amazon is currently hiring and seeking a Lead Content Developer, Customer Trust Content Manager to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amazon adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Lead Content Developer, Customer Trust Content Manager Jobs India varies, but the pay scale is rated "Standard" in Bangalore - Virtual. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Lead Content Developer, Customer Trust Content Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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