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Lead Content Developer, Customer Trust Content Manager Job Opening In Bengaluru – Now Hiring Amazon


Job description

DescriçãoDo you love creating and editing helpful process documents and strategic, customer-facing communications?

Are you passionate about developing clear, concise, and straightforward content for internal and external audiences?

Do you have a proven track record of delivery high-quality content in a fast-paced environment?

If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining Amazon's Customer Trust Content Management (CTCM) team as a Lead Content Developer.

A day in the lifeAs a Content Developer, you will be responsible for developing standard operating procedure documents for risk and fraud investigators and email communications for Amazon's customers.

With the help of our style guide, you will document operational processes and create messaging for a global audience.

You are not a copy editor—you are the owner of the investigator and customer experience.

You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content.

It's important that you are self-motivated to look around corners for ways to improve the reader experience.

Amazon is a fast-paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape.

In addition to working on content projects, you will also contribute to team-level goals and initiatives.

You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously.

You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech team.About the teamThe CTCM team supports investigators by updating and managing content to support global operations.

We use data to make decisions about our content, and we advocate for the investigator and customer experience while balancing advocacy with the need for action.

We measure success by having clear and simple content that answers readers' questions before they arise.

We are are a global team based in the US, UK, Costa Rica, Ireland, and India.Qualificações Básicas- Experience managing complex content projects.- Experience with project management.

You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously.
- Mastery of verbal and written English communications.- Strong editorial background and exceptional proofreading and content creation skills.- Strong content strategy and information architecture skills.- Demonstrated success at learning and explaining business processes.- Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment.- Ability to solve problems and work without close direction in ambiguous environments.- Ability to troubleshoot and report issues via the appropriate channels.
- Good judgment and effective communication.- Able to work in a diverse team.Qualificações Preferíveis- 3+ years experience managing content projects of medium or high complexity.- Experience working as part of a global team.- Experience in a multi-language publishing environment, including translation memories, terminology databases.- Experience creating content for translation and localization.- Experience in editorial/peer review.- Strong attention to detail and organizational skills.- Experience with HTML, XML, DITA, or content management systems (CMS).- Bachelor's degree in a related field.- Experience with, or exposure to, CTPS Operations or business processes for Amazon customers.Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.Jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Lead Content Potential: Insight & Career Growth Guide


Real-time Lead Content Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Lead Content in Bengaluru, India, highlighting market share and opportunities for professionals in Lead Content roles.

231459 Jobs in India
231459
18570 Jobs in Bengaluru
18570
Download Lead Content Jobs Trends in Bengaluru and India

Are You Looking for Lead Content Developer, Customer Trust Content Manager Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amazon adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Lead Content Developer, Customer Trust Content Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Lead Content Developer, Customer Trust Content Manager?

Key qualifications for Lead Content Developer, Customer Trust Content Manager typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Lead Content Developer, Customer Trust Content Manager Job Success

Amazon interview tips for Lead Content Developer, Customer Trust Content Manager

Here are some tips to help you prepare for and ace your Lead Content Developer, Customer Trust Content Manager job interview:

Before the Interview:

Research: Learn about the Amazon's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Lead Content Developer, Customer Trust Content Manager interview at Amazon, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amazon's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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