Urgent! Lead - Customer Success (Chennai) Job Opening In Chennai – Now Hiring BrowserStack
Who are we and what do we do?
BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed.
Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers.
With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation.
Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams.
Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle.
Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years.
With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint.
Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing.
Role Location: Chennai
Base location of the role holder has to be Chennai.
Who are we and what do we do?
BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed.
Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers.
With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation.
Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams.
Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle.
Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years.
With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint.
Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing.
Role in nutshell:
Driving customer advocacy, you will assist clients to realize value from BrowserStack’s product portfolio, and help them use our products to meet their goals.
With a solid understanding of tech, you will manage multiple stakeholders, drive engagement with customers at key points in the customer journey, and get them onboarded and adopted on our products.
Desired experience:
7-10 years of experience in Customer Success/Customer facing role
Extensive experience in Customer Lifecycle Management, from onboarding to retention.
Skilled in conducting training sessions and leveraging playbooks for smooth adoption.
Proficient in driving product usage through check-ins, adoption insights, and
engagement tracking.
Strong track record in cross-sells, up-sells, and renewals alongside AEs.
Experienced in churn prevention, proactive renewals, and resolving customer concerns.
Background in complex technology products with a deep understanding of business
environments.
Excellent communication skills across email, phone, and in-person interactions.
Adept at identifying business needs, process gaps, and translating them into
opportunities.
Ability to demonstrate ROI to both technical and executive audiences.
Flexible to work in shifts; QA/testing experience is a plus.
Key Responsibilities:
Manage multiple priorities for enterprise and strategic customers.
Onboard and train customers for effective platform usage.
Deliver personalized product demos and webinars.
Identify risks and implement mitigation strategies for retention and growth.
Collaborate with AE/Renewals teams to ensure seamless renewals.
Lead quarterly/monthly reviews, offering best practices and guidance.
Foster customer advocacy within your portfolio.
Benefits:
In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:
Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000
Gratuity as per payment of Gratuity Act, 1972
Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends
Remote-First work environment that allows our people to work from home
Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience
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Real-time Lead Customer Jobs Trends in Chennai, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Lead Customer in Chennai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 207226 jobs in India and 5297 jobs in Chennai. This comprehensive analysis highlights market share and opportunities for professionals in Lead Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! BrowserStack is currently hiring and seeking a Lead Customer Success (Chennai) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Lead Customer Success (Chennai) Jobs Chennai.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BrowserStack adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Lead Customer Success (Chennai) Jobs India varies, but the pay scale is rated "Standard" in Chennai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Lead Customer Success (Chennai) typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Lead Customer Success (Chennai) interview at BrowserStack, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BrowserStack's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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