Lead End User Technology Engineer

Job description

SO, WHAT'S THE STORY?

We are on an exciting journey to drive impactful change within our Enterprise Technology team.

As part of a global fashion retailer, quality is of paramount importance.

This is your opportunity to join our dynamic End User Services team and provide Subject Matter Expertise across the entire End User Technology stack.

You will be responsible for maintaining, improving, and ensuring the smooth running of the Dr Martens Desktop and Mobile estate.

You will help to implement the EUS strategy and where required, take the lead in designing and developing solutions, improving our processes, and providing guidance & communications in line with industry best practice.

THE GIG

As a Principal End User Computing Engineer in our Enterprise Technology team, you will:

• Organised, proactive, and embody our Dr Martens culture.
  
  You will work together with Dr Martens global technology colleagues across our Corporate, Manufacturing and Retail functions.
• The point of escalation for resolving the more complex issues arising in the EUC environment.
  
  You will also play a key role in delivering some of our exciting projects.
• Share knowledge and help to develop the technical capabilities of our junior team members
• Manage and support all aspects of our desktop & mobile device estate
• Create and maintain documentation and training material to be used by regional support teams.
• Work proactively with 3rd party suppliers to resolve issues and ensure high levels of service.
• Build relationships with key staff across IT and the wider business to maintain effectiveness and relevance in role.
• Drive continuous process efficiencies and improvements across the environment.
  
  You will be proactive in identifying ways to improve user experience and the overall security posture of the desktop and mobile estate.
• Take the lead and deliver key initiatives.

THE STUFF THAT SETS YOU APART

• You are passionate about technology, keep up to date with the latest industry trends and understand how these may influence enterprise IT
• You enjoy researching, diagnosing, and identifying solutions to resolve complex technical issues in a timely manner.
• Excellent communication and stakeholder management.
• Strong analytical mindset with problem-solving capabilities.
• Act with authenticity, honesty, and integrity
• Ability to thrive in a fast-paced environment with multiple priorities.
• Excellent time management and organisation skills - able to work to agreed timetables and deadlines
• Excellent written and verbal communications skills
• An ability to work to tight deadlines and manage priorities

Must-Have Experience:

• 8+ years’ experience working in an End User Computing environment with 3+ years working in a senior desktop engineering role within a large organisation
• In depth knowledge of troubleshooting hardware & software issues
• Excellent problem solving and analytical skills
• Experience of supporting devices in large enterprise environments (experience in a retail organisation is desirable but not essential)

Technical Skills:

Deep knowledge and experience of EUC technologies such as:

• Demonstrable Knowledge and experience of EUC technologies such as:
• Deploying, troubleshooting and managing Windows operating systems.
• Modern device provisioning and management concepts and particularly knowledge of Intune and Autopilot.
  
  This should also include experience of Mobile device management.
• Deploying and supporting Apple Mac PCs with Jamf.
• Microsoft M365, SCCM, and security tooling such as Microsoft Defender for Endpoint and Privilege management software
• Experience of Application Packaging and deployment through Intune is essential.
  
  You will also have a good understanding of the key technologies such as MSI, MSIX, APPX, App-V etc..
  
  and know the differences between them and when to use them.
• A strong scripting skillset is essential for this role.
  
  Demonstratable experience of using PowerShell for deployment scenarios and task automation is requiredKnowledge and understanding of foundational technologies such as Active Directory, Group Policy, networking (TCP/IP, DHCP, DNS etc.)
• Proficient with IT management systems such as ServiceNow, JIRA etc

Education:

• Bachelor’s degree in a relevant field or equivalent experience.
• ITIL qualification is desirable
• Microsoft Modern Desktop qualifications desirable

We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it.

They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF.

ACT COURAGEOUSLY.

SHOW YOU CARE.

At DM your technical capability will go hand in hand with the below:

• Great relationship management that delivers results through effective teamwork
• You’ll be a proud custodian to our DM’s culture, embodying what we stand for and encouraging others to do the same
• You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members
• You will take ownership for your own development, proactively seeking out feedback to build self-awareness
• You will bring the outside-in;
  you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving
• You’ll lead the way and role model on all things DE&I & wellbeing

Required Skill Profession

Computer Occupations