Lead Learning and Development

Job description

**Overview**

**About Business Unit:**

As curators of our culture and catalysts for transformation, our HR team thrives on dynamic ideas that fuel growth and innovation.

By crafting exceptional employee experiences and fostering an inclusive, forward-thinking workplace, they ensure people remain at the heart of everything we do.

This team of trailblazers keeps our associates informed, engaged, and inspired.

And play a pivotal role in shaping our people, culture, and organization for continued success.

**Why we are looking for you:**

At Epsilon India, we are committed to building a future-ready workforce through impactful learning experiences.

As we scale our learning ecosystem to meet evolving business needs, we are looking for a dynamic and detail-oriented L&D Operations Lead to drive operational excellence, streamline program management, and ensure seamless execution of our learning initiatives.

This role is critical in enabling our teams to deliver high-quality, scalable, and data-driven learning solutions across the organization.

**What you will enjoy in this role:**

+ Being at the heart of Epsilon’s learning transformation journey, working closely with cross-functional teams including HRBPs, Capability Leads, and Business Leaders.
+ Leading the orchestration of flagship programs
+ Managing digital learning platforms (e.g., Udemy, Pluralsight, LinkedIn Learning) and curating content that aligns with business goals.
+ Driving innovation in learning operations through data analytics, learner experience design, and continuous process improvement.
+ Collaborating with global and regional stakeholders to align learning strategies with organizational priorities.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

(https://www.youtube.com/watch?v=xpjtfpntuv8&t=1s)

**Responsibilities**

+ Own and manage end-to-end learning operations including scheduling, logistics, reporting, and stakeholder communication.
+ Oversee the administration and optimization of digital learning platforms including content curation, license management, and learner engagement analytics.
+ Maintain and enhance L&D repositories such as the L&D Vault and Teams Channel, ensuring accessibility and version control.
+ Partner with business units to align learning plans with strategic goals, including quarterly reviews and capability-building roadmaps.
+ Track and report on learning metrics, budget utilization, and program effectiveness through dashboards and executive summaries.
+ Support the design and execution of learning events such as DevelopU Week, Craft Cafes, and Leader Talks.
+ Ensure compliance with internal policies and external standards for learning delivery and data management.

**Qualifications**

+ 8–12 years of experience in Learning & Development, with a strong focus on operations and program management.
+ Minimum 2–3 years of experience in creating periodic training reports for Business Leaders.
+ Proven expertise in managing enterprise LMS systems, with admin/super user-level experience on Adobe Learning Manager.
+ Hands-on experience in creating automated workflows using Microsoft Power Automate to streamline L&D processes.
+ Proficiency in building and managing Power BI dashboards for learning analytics and reporting.
+ Strong background in budget planning, tracking, and vendor management for L&D programs.
+ Demonstrated ability to design and implement knowledge checks and assessments aligned with the Kirkpatrick Evaluation Framework.
+ Excellent communication and stakeholder management skills.
+ Experience working in a matrixed, global organization is preferred.
+ Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
+ Bachelor’s degree in HR, Business, Education, or related field; a Master’s degree or certification in L&D is an advantage.

**Additional Information**

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem.

For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice.

1 View of their universe of potential buyers.

1 Vision for engaging each individual.

And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.

We process 400+ billion consumer actions every single day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements.

Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to bring value for our clients, our people and consumers.

We are seeking candidates that align with our values, demonstrate them and make them meaningful in their day-to-day work:

+ **Act with integrity** .

We are transparent and have the courage to do the right thing.
+ **Work together to win together** .

We believe collaboration is the catalyst that unlocks our full potential.
+ **Innovate with purpose** .

We shape the market with big ideas that drive big outcomes.
+ **Respect all voices** .

We embrace differences and foster a culture of connection and belonging.
+ **Empower with accountability** .

We trust each other to own and deliver on common goals.

**Because You Matter**

YOUniverse.

A work-world with you at the heart of it!
At Epsilon, we believe people make the place.

And everything we do is designed with you in mind.

That’s why our work-world, aptly named ‘YOUniverse’ is passionate about crafting a nurturing environment that elevates your growth, wellbeing and work-life harmony.

So, come be part of a people-centric workspace where care for you is at the core of all we do.

Take a trip to YOUniverse and explore our outstanding benefits, here (https://www.epsilon.com/apac/youniverse)

**Epsilon is an Equal Opportunity Employer.**
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

Required Skill Profession

Other General