Urgent! Lead Service Delivery Manager Job Opening In Bengaluru – Now Hiring Infogain
Job Description: (8-12 Years)
Service Delivery Manager (SDM) will provide delivery leadership for multiple engineering teams within an infrastructure managed service offering.
The SDM is a customer facing role and requires successful management client and employee expectations.
The position also requires leadership, strong ability to multi-task, prioritize, communicate, and provide direction for a global and diverse set of teams.
The successful candidate will have the ability to manage and evolve existing services across multiple practices and assist partner teams with growth strategies.
Roles and responsibilities:
· Provide leadership to diverse engineering teams.
· Develop, implement and monitor real-time data analytics and report to customers on service delivery performance regularly.
· Engage in team member on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each program.
· Lead internal and customer meetings covering delivery performance, service improvements, and quality.
· Be accountable for the quality of service and performance;
ensure future demand from growth and projects are well defined and proposed solutions are communicated to the customer in a timely manner.
· Work closely with partner teams to support growth, including help with services content for Statements of Work/RFPs, and the development of enhanced managed service capabilities.
· Collaborate with lead engineers and stakeholders to define the roadmap for all programs and translate into action items to be implemented.
· Work closely with resourcing teams to develop program pipelines and a process for hiring strong candidates and interview where necessary.
· Further develop and maintain employee retention goals and incentives for employee satisfaction.
· Lead the collaborative and flexible project planning process by prioritizing the work that needs to be done against the capacity and capability of the team.
Skills and Experience:
· 5+ years’ experience selecting and leading a global team of network engineers delivering business value using technology solutions in high-tech operations space.
· 3+ years of experience with Service Delivery and Client Management with strong customer relationship management skills.
· Proven ability to understand and manage problem solving and opportunities in the context of IT infrastructure solutioning, design and deployment in a major network services environment.
· Analytical, problem-solving, and negotiation experience.
· Coordination and multi-tasking experience across a regional/global scope
· Experienced in executing multiple tasks simultaneously.
· Experienced collaborating with different individuals across external organizations, within other geographies, and roll-up the sleeves in order to accomplish all necessary tasks.
· Cross-functional leadership experience.
· Organizational and time management experience.
Qualifications:
· Bachelor’s degree in MIS, computer science, systems engineering, electrical engineering, business or a related field.
· Networking or data center experience with a minimum certification of CCNA/JNCIA or equivalent.
· Strong interpersonal skills and ability to supervise, mentor, and lead teams of up to 50 engineers.
· Understanding of operations & technologies within the infrastructure capacity provisioning and deployment practices.
· Ability to create quarterly business reviews using data analysis/metrics, data compilation, deck preparation, message consistency and client collaboration.
· Understanding of basic P&L and financial management.
· Excellent English oral and written communication skills with the ability to speak and write at executive levels.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Lead Service Potential: Insight & Career Growth Guide
Real-time Lead Service Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Lead Service in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 201711 jobs in India and 18605 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Lead Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Infogain is currently hiring and seeking a Lead Service Delivery Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Lead Service Delivery Manager Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Infogain adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Lead Service Delivery Manager Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Lead Service Delivery Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Lead Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Lead Service Delivery Manager interview at Infogain, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Infogain's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Lead Service Delivery Manager is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!
