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Lead ServiceNow Developer/Architect Job Opening In Vellore – Now Hiring Solugenix


Job description

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises.

With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes.

Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence.

Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions.

Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.
Position Title: Lead ServiceNow Developer/Architect
Experience : 10+ Years
Shift Timings: 2:00PM to 11:00 PM IST.
Location: Hyderabad (Remote)
Solugenix is looking for a Lead ServiceNow Developer who will develop ServiceNow Solutions.

This is an exciting opportunity for a hands-on developer with the ability to understand the client requirements, build the solution, walk through the solution with the clients.
We are looking for individuals who have strong technical skills, great communication skills and can work with clients & users based in USA, know how to develop and deliver, are deeply technical, highly innovative and long for the opportunity to build pioneering solutions to challenging problems in ServiceNow ecosystem.
You will deliver professional software engineering and ServiceNow best practices for the full end-to-end implementation of ServiceNow solutions to clients.

Candidates must have the ability to take a project from scoping requirements through actual launch and support of ServiceNow solutions.
Mandatory Skills & Responsibilities:
10+ years of experience in ServiceNow Implementation Projects.

Passionate about technologies and ServiceNow in particular.
Mandatory recent experience in CSM (Customer Service Management) implementation and support projects.
Involve as Lead developer & Architect in ServiceNow projects.
Coordinate with client and team members and ensure there are no gaps in understanding the requirements.
Understand the functional and technical requirements of the application.
Participate in design discussions.

Offer technical and functional suggestions for enhancing the application.
Discuss with the client every day, understand and document the requirements.

Develop solutions accordingly.
Participate in SCRUM meetings every day.

Implement SCRUM practices in the team.
Excellent communication and analytical skills.
Have exposure to 3CLogic telephony system integrated with ServiceNow.

Coordinate with 3Clogic team in fixing issues.
Manages implementation of ServiceNow Upgrade.

Ensure existing functionalities are not impacted with upgrades.
Provide new access for new hires (ServiceNow and 3CLogic).
Manage the ServiceNow and 3CLogic License allotments.
Implementing eBonding, and client requests for enhancements or changes to ServiceNow.
Implement Ticket Category changes and requests from Operations team.
IVR Management and creation in 3CLogic.

Coordinate with 3CLogic team.
Reports and Dashboard Management – ServiceNow and 3CLogic.
Foundation Data Management.
Testing code fixes/updates and new rollout before moving to production.
Chat functionality in ServiceNow (Virtual Agent).
Be the point person for new support desk rollout of client onboarding.

Instance creation and data structure creation for the new client.
Create backlog of requirements.

Prioritize for implementing.

Project Management.
Coordinate and lead ServiceNow developers.
Act as a point-person for clients and client users.

Receive requirements.

Prioritize Requirements.

Plan rollouts.
Manage inbound Email integration into ServiceNow.
Identify opportunity to increase efficiency in reporting, data collection, or functionality.
Technical Skills:
Strong experience in ServiceNow platform - particularly CSM and ITSM applications.
Experience with 3CLogic integration with ServiceNow.
Good to have - Community Badges/Rank level.
Good to have - Micro Certification on Virtual Agent, Performance Analytics & IntegrationHub.
Education & Certifications:
Bachelor’s degree in computer science or related discipline.
Certifications in ServiceNow – CSA, CAD or CIS-CSM.

Required Skill Profession

Computer Occupations


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Unlock Your Lead ServiceNow Potential: Insight & Career Growth Guide


Real-time Lead ServiceNow Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Lead ServiceNow in Vellore, India, highlighting market share and opportunities for professionals in Lead ServiceNow roles.

206218 Jobs in India
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1260 Jobs in Vellore
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Are You Looking for Lead ServiceNow Developer/Architect Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Solugenix adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

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5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Vellore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Lead ServiceNow Developer/Architect typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Lead ServiceNow Developer/Architect Job Success

Solugenix interview tips for Lead ServiceNow Developer/Architect

Here are some tips to help you prepare for and ace your Lead ServiceNow Developer/Architect job interview:

Before the Interview:

Research: Learn about the Solugenix's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Be Punctual: Arrive on time to demonstrate professionalism and respect.

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To prepare for your Lead ServiceNow Developer/Architect interview at Solugenix, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Solugenix's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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