Learning Management System Administrator

Job description

Duties:

• Creating, activating and deactivating internal and external user accounts within the LMS
• Enrollment of internal and external customers to training courses as directed by Training Operations
• Enrollment of internal users to recertification and online courses
• Enrollment of external users to product recertification courses as directed by Training Operations
• Facilitate the generation of certificates for external Users, as required for regional training centres
• Liaise with the Global Training & Development Department to ensure LMS processes continue to meet business requirements
• Administer User access, permissions and roles within the LMS
• Provide assistance in the administration of Service Tokens
• Provide assistance to the Learning Management System Coordinator role
• Maintain a Learning Object (LO) naming convention
• Responsible for generating monthly reports for Line Manager (as required)
• Provide assistance to stakeholders in the creation of reports
• Assist the Online Training Team with course creation and loading of eLearning content on the LMS
• Identify and escalate any obstacle that may negatively impact LMS functionality and User Experience
• Comply with Company health, safety and environmental policies
• Have an awareness of Works Council agreements and Information Security Management System (ISMS) to aid in LMS configuration compliance
• Liaise with Learning Management System Coordinator role to ensure timely resolution of support or technical issues
• Escalation of any SSO, datafeed or related issues to LMS Coordinator or Line Manager

Planning and Decision Making:

• When problem solving, solutions are imaginative, practicable and mindful of SD objectives
• Supports and shares ideas in the development of new solutions

Impact and Scope: 

• The role holder will support workstream activity to deliver the Training Strategy, focusing on; LMS deployment, improvements and user experience.
• Interprets and administers policies, processes and procedures that may affect work units.
• Decisions may have an impact on work processes and outcomes.
• Erroneous decisions may result in delays and modifications to projects or operations and jeopardise future business activity.

Key Internal and External Relationships: 

• The role holder will support in LMS process improvement and quality evidence-based information.
  
  To do this they will establish and maintain stakeholder relationships within the business
• As a member of the Global Training & Development Team, they will be responsible for supporting their Line Manager in leading the Department capability which will continue to grow beyond 70 staff
• Supports briefings and technical meetings for internal representatives

Technical Knowledge and Skills:

• Relevant experience in Learning Technologies or Information Systems administration
• Experience of implementing & working with LMS
• Experience as an LMS Administrator or Technical Support preferred
• Computer literacy is essential, proficient in use of all programs within MS Office Suite
• Proactive with excellent organisational skills
• Experience within a training development and delivery department, is preferable
• Strong interpersonal skills
• Excellent written and verbal communication skills
• Business fluent in written and spoken English

Competencies and Abilities:

• The ability and motivation to persistently pursue and achieve effective results
• The ability to make effective decisions
• The ability to engage and work effectively with others
• The ability to build an effective network of relationships internally, understanding their needs
• Willing and able to identify change and continuous improvement within the department

Job Purpose: To support Services Department in providing a high quality filed service to our customers at site in 24 x 7 environment.

The Services Department is the interface between external customers, internal departments such as stores, sales, commercial, procurement, finance, etc.

and the Field Service Engineers.

The Services team requires the ability to deal effectively with all customers and to be able to manage customers’ expectations appropriately and with the objective of achieving required levels of satisfaction and recommendation from customers.

We believe that different perspectives and backgrounds are what make a company flourish.

All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing.

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Required Skill Profession

Operations Specialties Managers