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Urgent! Learning Services Coordinator Job Opening In India, India – Now Hiring Emeritus
Job Title: Assistant Manager – Learning/Service Delivery (Global)
Location: Remote (Work from Home)
Department: Learning/Services Delivery (Global)
Employment Type: Full-Time Shifts: Rotational (24x7) Weekly Offs: 2 days per week
About Emeritus:
Emeritus is a global leader in online education, partnering with top universities and corporations to deliver world-class learning experiences.
We believe in the power of education to transform lives, and we strive to bring accessible, high-quality learning opportunities to professionals worldwide.
As a leader in the EdTech industry, Emeritus is committed to providing transformative learning experiences to professionals across the globe.
Role Overview:
As an Assistant Manager in the Learning/Service Delivery team, you will play a crucial role in managing program operations, overseeing learner support, and driving team performance.
The role requires effective team management, process monitoring, and the ability to handle escalations while maintaining a high standard of service.
The ideal candidate will have strong communication skills, be results-oriented, and thrive in a fast-paced, dynamic environment.
Knowledge of the EdTech industry is a strong plus.
Key Responsibilities:
· Team Leadership & Performance: Oversee team performance and conduct regular discussions to address performance issues, data collation, and goal setting.
Facilitate and manage second-level response reviews to ensure quality.
· Escalation Management: Handle non-performance-related escalations, potential escalations, and SLA breaches, ensuring timely and appropriate resolution.
· SLA & BQ Management: Monitor SLAs, maintain performance standards, and manage Business Quality (BQ) metrics to ensure learner satisfaction and process adherence.
· Process Oversight: Lead efforts in overseeing process deviances and work towards fixing issues.
· Collaboration & Coordination: Collaborate with cross-functional teams to ensure timely delivery of tasks, along with delay tracking.
· Operational Monitoring: Ensure effective leave and schedule management, including handling skeleton staffing and monitoring daily schedules to ensure smooth operations.
· Reporting & Audits: Conduct performance audits, rebuttal reviews for team members, and participate in the preparation and publication of performance dashboards (in coordination with managers).
· Risk Management: Identify potential risks in program delivery and take pre-emptive actions to avoid SLA breaches or other service delivery disruptions.
· Shift Monitoring: Tracking and managing the daily working schedules of team members to ensure optimal staffing and operational efficiency.
Monitor live shift performance, such as agent availability, handling times, and active engagement in learner interactions (chats, emails, calls).
Organize backup staff to fill in during understaffed periods or when team members are unavailable.
Qualifications:
· Bachelor’s degree or equivalent qualification required.
· Proficiency in Microsoft Excel is essential.
· Leadership Experience: Prior experience in program coordination, customer service, or service delivery roles, with at least 2 years in a leadership/management capacity.
· Team Management: Proven track record of managing a team, driving performance, and handling escalations effectively.
· SLA Monitoring: Experience in monitoring SLAs and key business quality metrics.
· Technical Proficiency: Proficiency with project management tools and learning management systems (LMS).
· Problem-Solving Skills: Strong problem-solving and organizational skills.
· Excellent Communication: Strong written and verbal communication skills in English.
· Adaptability: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude.
· Industry Experience: Prior experience in the EdTech industry or online learning programs.
· Reporting & Dashboards: Familiarity with reporting tools and performance dashboard management.
· Process Improvement: Experience in process optimization and continuous improvement strategies.
· Shift Flexibility: Willingness to work in rotational shifts (24x7), with 2 days of weekly-offs.
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Unlock Your Learning Services Potential: Insight & Career Growth Guide
Real-time Learning Services Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Learning Services in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 34362 jobs in India and 3001 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Learning Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Emeritus is currently hiring and seeking a Learning Services Coordinator to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Learning Services Coordinator Jobs India.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Emeritus adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Learning Services Coordinator Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Learning Services Coordinator typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Learning Services Coordinator interview at Emeritus, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Emeritus's products or services and be prepared to discuss how you can contribute to their success.
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