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Urgent! Magma General Insurance - Assistant/Deputy Manager - Technical Support Position in Mumbai - Magma General Insurance

Magma General Insurance Assistant/Deputy Manager Technical Support



Job description

Information Technology<br/><br/><b>Location:</b> Mumbai (Nahur)<br/><br/><b>Grade/Level:</b> Assistant Manager / Deputy Manager<br/><br/><b>Role Overview:</b><br/><br/>The App Support Manager ensures the seamless operation, maintenance, and enhancement of all core and peripheral business applications.<br/><br/>The role involves technical troubleshooting, documentation, integration support, and continuous improvement initiatives within the organizations IT ecosystem.<br/><br/><b>Key Responsibilities:</b><br/><br/>- Provide technical support for internal users and external clients.<br/><br/>- Monitor, manage, and resolve issues raised through the ticketing system.<br/><br/>- Maintain a comprehensive knowledge base of known issues and resolutions.<br/><br/>- Assist with software integrations and ensure system stability.<br/><br/>- Prepare and execute maintenance and upgrade schedules.<br/><br/>- Conduct root-cause analyses for application errors and escalate critical issues as needed.<br/><br/>- Collaborate with the development team to enhance system performance and user experience.<br/><br/>- Maintain technical documentation, configuration details, and standard operating procedures.<br/><br/>- Ensure uptime and reliability of business applications including Core, Mobile, and Portal systems.<br/><br/><b>Qualifications & Experience:</b><br/><br/>- Graduate in Computer Science or related field.<br/><br/>- Minimum 5 years of experience in application support or IT operations.<br/><br/>- Hands-on knowledge of databases, systems integration, and troubleshooting.<br/><br/><b>Preferred Certifications:</b> OCJP, .Net.<br/><br/>- Strong problem-solving and analytical skills.<br/><br/>- Excellent documentation and stakeholder communication abilities.<br/><br/><b>Reporting Structure:</b><br/><br/><b>Reports To:</b> Application Manager<br/><br/><b>Direct Reports:</b> Management Trainees<br/><br/></p><br/></p> (ref:hirist.tech)


Required Skill Profession

Computer Occupations



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