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Managed Services Engineer (L3) Job Opening In Hyderabad – Now Hiring NTT DATA


Job description

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible.

We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.

Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.



Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.



The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions.

The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.



This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.



The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.

What you'll be doing

Primary Skills:
NetApp FAS, EMC VNX, IBM StoreWize, HP, 3PAR, Azure Storage Account; Azure Backup, Recovery Services Vault, Netbackup, Tivoli Storage Management, CommVault, Acronis, VEEAM; Netbacukp

Experience supporting enterprise class infrastructure.
Backup/Media servers upgrades/deployment/support
EMC Networker/AVAMAR, VERITAS NetBackup, Commvault, Barracuda & Rubrik
PureDisk, Data Domain, MSDP
Physical tape libraries (Such as IBM, Dell & Quantum)
Familiarity with DPA to configure the reports (or similar reporting tools)
Understanding of basic Layer2 and Layer 3 backup concepts relevant to respective backup tools.
Backup Engineers play an important and significant role in the day-to-day operations and delivery of IT infrastructure for enterprise Backup environment.

Expected to implement to desired standards and support the following elements of an Enterprise caliber IT stack: NetBackup, Networker, AVAMAR, Barracuda, Commvault and Rubrik backup technologies.

Expected to know from a high level how all components of an enterprise IT stack work together and affect each other and have specialized knowledge and troubleshooting ability in at least 1 or more layers of the technology stack.


Be able to effectively manage and work a ticketing support queue.
Troubleshoot and assess performance issues using typical backup management tools.


Effectively respond to critical customer outages related to hardware faults and software bugs within the infrastructure.
Maintain new and/or existing environments including planning upgrades, tracking EOL dates and documenting inter-dependencies.
Manage projects self-sufficiently and to 100% completion.
Monitoring and troubleshooting the backup failures.
Capacity monitoring of Disk pools
Deploying backup infrastructure and configuring backup for the hosts
Executing datacenter migrations and DR tests
Effectively time track and report hours worked.
Proactively address issues in the environment and provide resolution.
Work with various vendors on problem tickets and drive vendors to resolution and root cause.
Provide root cause analysis and log evaluation after outages.
Create and manage necessary documentation including but not limited to system standards, run books, etc.

Think creatively to provide solutions in the environment.
Evaluating infrastructure readiness for new customer projects
Participate in a weekend on call rotation.
Additional Experience/Skillsets
Scripting and Automation with PowerShell and Python
Ability to work on cross-functional teams.
Excellent oral and written communication skills, with the ability to communicate to various levels of management.
Understanding including the ability to monitor, tune and troubleshoot the Microsoft systems.
Strong analytical capabilities

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

We are also one of the leading providers of digital and AI infrastructure in the world.

NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Apply today.

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Required Skill Profession

Other Management Occupations


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Unlock Your Managed Services Potential: Insight & Career Growth Guide


Real-time Managed Services Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Managed Services in Hyderabad, India, highlighting market share and opportunities for professionals in Managed Services roles.

16136 Jobs in India
16136
846 Jobs in Hyderabad
846
Download Managed Services Jobs Trends in Hyderabad and India

Are You Looking for Managed Services Engineer (L3) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT DATA adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Managed Services Engineer (L3) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Hyderabad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Managed Services Engineer (L3)?

Key qualifications for Managed Services Engineer (L3) typically include Other Management Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Managed Services Engineer (L3)?

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Interview Tips for Managed Services Engineer (L3) Job Success

NTT DATA interview tips for Managed Services Engineer (L3)

Here are some tips to help you prepare for and ace your Managed Services Engineer (L3) job interview:

Before the Interview:

Research: Learn about the NTT DATA's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Managed Services Engineer (L3) interview at NTT DATA, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT DATA's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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