Manager - Applications Support

<p><p><b>Key Performance Area :</b><br/><br/>- Application support & bug resolution<br/><br/>- Application availability to business<br/><br/>- Application Enhancement<br/><br/>- Effort and Commercial negotiation<br/><br/>- Daily / weekly / monthly reports<br/><br/>- Monitoring automated job & batch processes<br/><br/>- Keeping the sops & documentations updated<br/><br/>- Vendor Management</p><p><br/></p><p><b>ROLE PROFILE/JOB RESPONSIBILITIES :</b><br/><br/>- To ensure that the issues/ service requests are closed within the TAT<br/><br/>- Incident and problem management<br/><br/>- To participate and perform UAT/SIT<br/><br/>- To plan and execute DR drills for the business applications<br/><br/>- To able to prepare, execute and monitor SOPs<br/><br/>- Vendor liaison & SLA Required :</b></p><p><br/>- LMS Applications preferably Pennant.<br/><br/>- Web based applications / middleware/integration<br/><br/>- Application server like oracle IAS, Websphere, IIS, Apache tomcat.<br/><br/>- Databases like Oracle, MS SQL, MY SQL, Postgres (preferred)<br/><br/>- Project Management<br/><br/>- BFSI functional domain knowledge, business process study & analysis, solutions design, projects definition, Execution & implementation<br/><br/>- Strong written communication skills<br/><br/>- Able to work effectively under pressure and frequently changing priorities<br/><br/>- Adherence to audit, process & compliance.</p><br/></p> (ref:hirist.tech)