Urgent! Manager - Corporate IT (Service Delivery) Position in Mumbai - ScaleneWorks
Key Responsibilities
Service Level Management: Manage complete service delivery for End User and Asset Management, ensuring adherence to security compliance, SLAs, and high-quality standards.
ITSM Tool Management: Oversee changes, implementation and management of ITSM tools (BMC Helix, BCM) to streamline service operations and reporting.
Cross-Functional Collaboration: Cultivate strong relationships with key stakeholders, VIP users (business leaders), and BU IT teams to identify service needs, align priorities, and collaborate on effective problem-solving.
Incident and Problem Management: Oversee incident and problem management processes to ensure prompt resolution of issues and minimize impact on end users.
Coordinate with technical teams to resolve incidents and manage service requests effectively.
User Satisfaction (CSAT): Ensure exceptional customer satisfaction by actively monitoring service performance, addressing user feedback, and implementing improvements to meet and exceed user expectations.
Asset Lifecycle Management: Oversee the entire lifecycle of IT assets, from procurement to disposal, ensuring compliance with policies and maximizing asset utilization.
User Training and Support: Develop and implement training programs and resources for end users to enhance their experience and proficiency with IT services.
Innovation and Technology Adoption: Evaluate, recommend and implement new technologies and tools that can enhance End User service delivery and improve experience.
Continuous Improvement Initiatives: Conduct regular reviews with BU IT Teams and key stake holder and communicate service performance updates.
Identify opportunities for process improvements and lead initiatives aimed at enhancing End User service delivery.
Who will you partner with?
Your manger :
You will report to GM Corporate IT
Your team :
You will have a team of 2-3 direct reports and an outsourced vendor team.
You will also have an opportunity to partner with and learn from colleagues across the Corporate IT Team.
Other partners :
Internal: Cloud Apps & Infra Team, CoEs, BU IT Teams
External: Product Vendors, Technology Partners
Who are we looking for?
Key Skills (Must Have)
Leadership and Team Management: Proven ability to lead, mentor, and develop a high-performing End User team.
Service Management Expertise: Certifications in ITIL or related service management frameworks.
In-depth knowledge of ITIL and ITSM tools to drive best practices in service delivery and support.
Technical Knowledge: Familiarity with IT systems, tools, and software used in end-user environments.
Customer Service Orientation: Strong focus on user experience and satisfaction, with a commitment to delivering high-quality service.
Process Improvement: Ability to analyze workflows and implement enhancements for efficiency.
Collaboration and Interpersonal Skills: Strong relationship-building skills to work effectively with diverse teams and stakeholders across the organization.
Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with stakeholders at all levels, including business leaders and technical teams.
Adaptability and Flexibility: Capability to adapt and Lead changing business needs and technology trends, driving innovation in End User service delivery.
Vendor Management: Develop a systematic approach to resolve vendor-related issues promptly.
Regularly assess vendor performance and seek ways to optimize processes.
Key Skills (Nice to Have)
Project Management Skills: Ability to manage multiple projects simultaneously, ensuring timely delivery within scope and budget.
Financial Acumen: Understanding of budgeting and financial management principles to effectively oversee service delivery costs.
Education
A bachelor s degree in computer science, Information Technology, or a related field.
Experience
10 Years in End User, 5 years of experience as End User Operations Manager
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Manager Corporate Potential: Insight & Career Growth Guide
Real-time Manager Corporate Jobs Trends in Mumbai, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Manager Corporate in Mumbai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 331157 jobs in India and 22679 jobs in Mumbai. This comprehensive analysis highlights market share and opportunities for professionals in Manager Corporate roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ScaleneWorks is currently hiring and seeking a Manager Corporate IT (Service Delivery) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Manager Corporate IT (Service Delivery) Jobs Mumbai.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ScaleneWorks adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Manager Corporate IT (Service Delivery) Jobs India varies, but the pay scale is rated "Standard" in Mumbai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Manager Corporate IT (Service Delivery) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Manager Corporate IT (Service Delivery), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Manager Corporate IT (Service Delivery) interview at ScaleneWorks, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ScaleneWorks's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Manager Corporate IT (Service Delivery) is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!
