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Urgent! Manager EXL/M/1501920 Job Opening In Chennai – Now Hiring exl

Manager EXL/M/1501920



Job description

Job Description

Manager - C1

Location - Chennai


Employment Type: Permanent 

Basic Functions

  • Skilled and motivated .NET and SQL Application Support professional to join our Production Support team.

    The successful candidate will be responsible for providing technical support, troubleshooting, and maintaining .NET-based applications and SQL databases in a production environment.

    You will work closely with development teams, end-users to ensure the smooth operation and availability of business-critical applications
  • Application Support 
  • Monitor, maintain, and support .NET applications in a production environment.

    Troubleshoot and resolve application issues reported by users or identified through monitoring tools.

    Collaborate with development teams to deploy patches, updates, and new releases.

  • SQL Database Management:
  • Troubleshoot and resolve database-related issues, ensuring data integrity and availability.

    Write and optimize SQL queries, stored procedures, and functions as needed.

  • Incident Management:
  • Respond to and manage production incidents in a timely manner, ensuring minimal impact on business operations.

    Document and track incidents, resolutions, and root cause analysis.

    Work with cross-functional teams to implement preventive measures and reduce future incidents.

    Essential Functions

  • Strong problem solving and analytical skills and the ability to “roll up your sleeves” and work to create timely solutions and resolutions, to validate, verify, communicate, and resolve application issues.
  • Provide support to end-users by addressing application-related queries and issues
  • Conduct user training sessions as needed to improve user proficiency with the applications.
  • Identify and address performance bottlenecks to improve application efficiency.
  • Maintain comprehensive documentation of application configurations, procedures, and troubleshooting guides.
  • Identify opportunities for process improvements and contribute to the development and implementation of best practices.
  • Stay updated with industry trends, technologies, and best practices in .NET and SQL development and support.
  • Primary Internal Interactions

  • Share / spread knowledge with team members as well as internal.
  • Pro-active in maintaining and increasing the teams and your own technical knowledge.
  • Primary External Interactions

  • Communicate with onshore stakeholders & Executive Team Members.
  • Client and stake holder Interactions to better understand expectations & streamline solutions.

    If required should be a bridge between the stake holder and the development team.
  • Skills

    Technical Skills

    Required Skills – Full Stack Technologist with extensive knowledge on web-based architecture, Microservice & distributed solution

    NET Framework, .Net Core 6.0+, MVC 5, C#, ASP.NET, WEB API, React, Redux, JSON, jQuery, ORMs(Entity Framework/ NHibernate), Messaging & Streaming Broker, Microsoft SQL Server +.

    Skills Nice to Have

  • Experience in Azure Env, Data Bricks, Support Services.
  • Expertise in US Healthcare Insurance
  • Process Specific Skills

    Delivery Domain

    Business Domain - US Healthcare Insurance & Payer Analytics

    Soft Skills

    Demonstrated experience in supporting and maintaining high-volume transactional systems

    Working Hours

    General Shift – 12 AM to 9 PM

    Will be required to extend as per project release needs

    Education Requirements

  • Master’s or bachelor’s degree in computer or related field.

  • Required Skill Profession

    Operations Specialties Managers



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